PROCESS EXCELLENCE WEEK Africa 2012
Achieving the 'Triple Crown' - increasing revenue, improving the customer experience and reducing costs
Workshop days: 20, 23 & 24 February 2012 Conference days: 21 & 22 February, 2012 Southern Sun Newlands, Cape Town, South Africa
Process Excellence Week Africa 2012 is an unrivalled platform where the Process Community will shape their future in the drive to achieve the “Triple Crown” increasing revenue, improving customer experience and reducing costs. This event will give the necessary tools to:
Process Excellence Week Africa 2012 is an unrivalled platform where the Process Community will shape their future in the drive to achieve the “Triple Crown” increasing revenue, improving customer experience and reducing costs. This event will give the necessary tools to:
Ensure the sustainability of your processes Transform your organisation to achieve its maximum potential Benchmark with the most forward thinking organisations in Africa Discover the best fit models for your company
Operational excellence critical topics to be discussed
Ensure the sustainability of your processes Transform your organisation to achieve its maximum potential Benchmark with the most forward thinking organisations in Africa Discover the best fit models for your company
Operational excellence critical topics to be discussed
Strategic process excellence implementation and deployment through effective change management to ensure continuity and return on investment
Creating a continuous improvement culture to deliver business benefits and ensure process progression
Translate the benefits of BPE into measurables increased revenue, improved customer experience and cost reduction
Translate the benefits of BPE into measurables increased revenue, improved customer experience and cost reduction
Establishing a centre of excellence to foster sustainability in BPE Process innovation and the enabling technologies to achieve integration and value
Creating valuebased processes and overcoming failure through process redesign
Six interactive workshops: Six interactive workshops:
Back to basics: optimising your business process to achieve Lean and Six Sigma success
Back to basics: optimising your business process to achieve Lean and Six Sigma success
Laying the foundation to achieving process excellence sustainability Devising a turnaround strategy for unsuccessful BPE projects Eliminating waste from your process Creating a customercentric outcome with the ‘outside in’ approach
Process as part of enterprise architecture & applying process excellence principles in IT
Process as part of enterprise architecture & applying process excellence principles in IT
Laying the foundation to achieving process excellence sustainability Devising a turnaround strategy for unsuccessful BPE projects Eliminating waste from your process Creating a customercentric outcome with the ‘outside in’ approach
Establishing a centre of excellence to foster sustainability in BPE Process innovation and the enabling technologies to achieve integration and value
Creating valuebased processes and overcoming failure through process redesign
Strategic process excellence implementation and deployment through effective change management to ensure continuity and return on investment
Creating a continuous improvement culture to deliver business benefits and ensure process progression
Workshop days: 20, 23 & 24 February 2012 Conference days: 21 & 22 February, 2012 Southern Sun Newlands, Cape Town, South Africa
Our outstanding speaker line up includes: Our outstanding speaker line up includes:
Mpho Gift David Kaiser, CEO, Southern African Institute of Productivity and Business Excellence
Mpho Gift David Kaiser, CEO, Southern African Institute of Productivity and Business Excellence
Gerhard Basson, IT Process Architect, Old Mutual Ali Jasat, 6Sigma Deployment Leader, Barloworld Equipment Norwin Lederer, Enterprise Architect, ABSA Richard Chetty, Manager: Innovation & Strategy,BMW (South Africa)
Christopher Hewitt, Lean Continuous Improvement Project Manager, VSC Solutions
Mervin Nulliah, Business Operations Support Manager, Vodacom
Gerhard Basson, IT Process Architect, Old Mutual Ali Jasat, 6Sigma Deployment Leader, Barloworld Equipment Norwin Lederer, Enterprise Architect, ABSA Richard Chetty, Manager: Innovation & Strategy,BMW (South Africa)
Christopher Hewitt, Lean Continuous Improvement Project Manager, VSC Solutions
Danie Joubert, Business Improvement Leader, Hulamin Limited Matt Van Wyk, Operations Excellence Expert and Deployment Architect, MAC Group
Mervin Nulliah, Business Operations Support Manager, Vodacom
Juanita Coleman, Six Sigma Master Black Belt, ADT Security (Pty) Ltd
NC Narayanan, Founder and CMD, SSA Business Solutions Pvt. Ltd
Naveen Narayanan, Joint Managing Director, SSA Business Solutions Pvt. Ltd
Juanita Coleman, Six Sigma Master Black Belt, ADT Security (Pty) Ltd
NC Narayanan, Founder and CMD, SSA Business Solutions Pvt. Ltd
Naveen Narayanan, Joint Managing Director, SSA Business Solutions Pvt. Ltd
Andreas Boer, Lean Six Sigma Master Black Belt, Independent Danie Du Toit, Lean Six Sigma Specialist, Telkom SA Felix Tiedt, Lean Six Sigma Black Belt and Continuous Improvement Consultant, Telkom SA
Oliver Mngomezulu, Continuous Improvement Manager, Aveng GrinakerLTA Mechanical & Electrical DSE Fabrication
Jan Lategan, Head: Process Management Corporate Shared Services, Nedbank
Etsko Schuitema, Independent Contractor, Schuitema Steve Towers, Founder, BP Group
Etsko Schuitema, Independent Contractor, Schuitema Steve Towers, Founder, BP Group
Gary Miller, Operations Manager, Aspen Pharmacare Micheline Logan, Lead Coach Coach and Mentor, BP Group
And more process excellence experts from oil & gas, mining, telecoms, manufacturing & FMCG industries!
Associate sponsor: Associate sponsor: Endorsed by: Endorsed by: Media partners: Media partners:
Gary Miller, Operations Manager, Aspen Pharmacare Micheline Logan, Lead Coach Coach and Mentor, BP Group
And more process excellence experts from oil & gas, mining, telecoms, manufacturing & FMCG industries!
Researched and developed by:
Researched and developed by:
Andreas Boer, Lean Six Sigma Master Black Belt, Independent Danie Du Toit, Lean Six Sigma Specialist, Telkom SA Felix Tiedt, Lean Six Sigma Black Belt and Continuous Improvement Consultant, Telkom SA
Oliver Mngomezulu, Continuous Improvement Manager, Aveng GrinakerLTA Mechanical & Electrical DSE Fabrication
Jan Lategan, Head: Process Management Corporate Shared Services, Nedbank
James Taylor, VP of Chapters, Association of Business Process Management Professionals
James Taylor, VP of Chapters, Association of Business Process Management Professionals
Danie Joubert, Business Improvement Leader, Hulamin Limited Matt Van Wyk, Operations Excellence Expert and Deployment Architect, MAC Group
Achieving the 'Triple Crown' - increasing revenue, improving the customer experience and reducing costs
PROCESS EXCELLENCE WEEK Africa 2012
For more information or to register - Tel: +27 1127 50 126 Fax: +27 11 275 0275 Email:
enquiry@iqpc.ae www.processexcellenceweeksa.com
For more information or to register - Tel: +27 1127 50 126 Fax: +27 11 275 0275 Email:
enquiry@iqpc.ae www.processexcellenceweeksa.com
Book and pay by 2 January 2012 and save up to ZAR 3100!
Book Your Place Now!
Book Your Place Now! ZAR 3100!
Book and pay by 2 January 2012 and save up to
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