A strength-based programme to train the manager as coach
Author - Lene Jorgensen contact:
lene.jorgensen@
nwu.ac.za 018 299 4309 WorkWell: Research Unit for Economic and Management Sciences, North-West University Abstract
Coaching and leadership are in many ways synonymous. The performance benefits of coaching are widely becoming more accepted and utilised in organisations. Managers trained as coaches add value to their organisations by assisting employees to grow and develop. The objective of this research was to introduce a strength- based programme for training managers as coaches in the workplace. The study resulted in a training programme focussing on developing interpersonal and coaching skills of managers, as well as enabling managers to identify their innate strengths in order to utilise these during a coaching session.
Introduction
Coaching is an essential skill required of managers and a fundamental part of the workplace (Ladyshewsky, 2010:302). The benefits of coaching skills for managers are increasingly becoming more accepted in the workplace. The purpose of coaching can be viewed as helping employees to grow and develop and improving the employees’ performance (Phillips, 1996:29). Empowering employees to deal with their problems and to facilitate a coaching session require very
10 Management Today | January 2012
specific skills from the manager. This strength-based perspective falls within the domain of positive psychology and centres on the discovery and development of a person’s strengths (Snyder and Lopez, 2005:4). These strengths consist of an individual’s natural intrinsic talents, which, with the help of additional skills and knowledge, can enable the individual to excel in
“Coaching skills enable managers to obtain a clearer sense of their commitment to their organisations and result in managers being more competent in maintaining effective relationships with employees and clients.”
life (Buckingham and Clifton, 2001:8). Therefore, a training programme for managers in the coaching process should focus on the improvement of the personal strengths of the coach,
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