9 indicators of an ineffective organization
promoted to a position they are incapable of managing because they lack the competence to perform the duties of the role. When this happens, the individual is unable to promote further in the organization, and is unlikely to be terminated because of a previous record of high performance.
Peter also suggests that in time all posts in an organization tend to be filled with individuals who are incompetent to perform their duties, and that work is accomplished by individuals who have not yet reached their level of incompetence. When an organization engages in the Peter Principle, it limits progression and growth, by relying on untalented individuals in positions of importance.
5) Information Doesn’t Go Down Accurately When information fails to go down a hierarchal organization, misinformed line employees communicate either wrong data or simply do not have information to communicate. This in turn affects customer service, and many other key components required of line employees, which inadvertently affects revenues. Ineffective communication where information doesn’t go down accurately can largely be blamed on poor staffing management and poor systems management.
I encountered poor down flow of information with one of my previous employers. At this company, most of the employees were part-time employees, and most employees worked different schedules form each other. When I started working for the company, we had weekly staff meetings on Saturdays, which discussed information about what was going on with the company, including information about upcoming events and promotions, company policies, and current issues in the company. Unfortunately, many of the employees didn’t work on Saturdays, so they never received the message. Also, these meeting often started after we were open for business, so many employees who worked on Saturdays still missed the meetings. The employees who missed the Saturday meetings were often left in the dark and struggled answering customers’ questions, and weren’t up-to-date on company policies.
After some time, we decided to truncate the Saturday meetings to simple and basic information, and host short daily staff meetings each morning before we opened for the day. For the full-time employees, information was repeated often and the news was always fresh. For part-time employees, they were briefed about new information every time they came to work.
When
information fails to go down a hierarchal organization, misinformed line employees communicate either wrong data or simply do not have information to communicate. 62 scrapbook business
After even more time passed, we decided to send weekly email blasts with employee schedules and information about upcoming events. The email blasts reinforced the information that came from the meetings, and gave employees that hadn’t worked for a while, a chance to be brought to speed before they arrived at work. After developing a system that encouraged downward flowing information, our employees were more adept at offering excellent customer service and the results showed.
6) Information Doesn’t Go Up At All In contrast to information failing to flow downward accurately, some organizations struggle with information going up, at all. In this scenario, management isn’t apprised to issues with line employees, or with front-office issues such as guest concerns, the whys of poor production, and employee issues and concerns.
When information fails to flow upward, management is often to blame just as it was before. While many causes may exist, the two primary culprits involve poorly structured communication channels and simple intimidation.
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