may have durability issues, which could lead to owner dissatisfaction. Under a product program, Harley-Davidson may offer to inspect or replace the coated component, if required, with a compo- nent that has the correct coating that meets Harley-Davidson specifi cations. Some people confuse recalls and product programs. Although Harley-Davidson conducts recalls and product programs in a similar manner, there are some fundamental differences.
When the Motor Company announces a recall, many things have already transpired and many still need to occur to make certain that once a recall is issued, it is executed in a consistent manner to address the issue properly and effectively. Following are some of the major steps required to conduct a recall successfully.
■ Conduct an in-depth investigation to assess each situation on an individual basis.
■ Based on the investigation, make the decision to declare or, possibly, not declare a recall.
■ Submit official government notifications.
n By federal regulation, a dealer is prohibited from giving the cus- tomer possession of a new motor- cycle that has an open recall.
■ Customer brings motorcycle to dealership.
s and Product ms Critical to mer Satisfaction
component’s ability to meet regulatory requirements. Noncompliance recalls may relate to emissions, labeling, light- ing or similar issues.
f product customer However, is an the cycle a safe
avidson
THE CONSUMER PRODUCT SAFETY COMMISSION RECALL is initiated when Harley-Davidson or one of its suppliers determines that clothing, apparel or other types of “non-trans- portation” products may create a safety issue. When the Mot or Company
or defect that uld be on a or it could e required to ted at no
announces a recall, many things have already transpired and many still need to occur to make certain that once a recall is issued, it is executed in a consistent manner to address the issue properly and effectively. Following are some of the major steps required to suc- cessfully conduct a motorcycle recall.
Recalls are issued to protect motorcycle owners from any unreasonable risk. Te recall also may ensure that the motorcycle is compliant with applicable local market regulations and requirements. Tese types of issues also may affect licensing and registration in some states or countries.
There are three main types of recalls that could be issued for Harley-Davidson products.
n Conduct an in-depth investiga- tion to assess each situation on an individual basis.
n Based on the investigation, make the decision to declare a recall.
n Submit offi cial government notifi cations.
n Release a dealer communication to notify dealer network of the recall. The dealer communication contains the affected year and model information.
n Compile and release a recall ser-
Te Safety Recall is initiated when H-D determines that the motorcycle or a Harley-Davidson® component may create a safety issue for the motorcycle owner. Tese recalls typically have the directive of addressing “motor vehicle safety.” Safety recalls are approved and regulated by the
vice bulletin to the dealer network. The bulletin contains the year and model information, the technical repair procedure and claim reim- bursement procedure information.
n Compile a VIN list and upload it so dealers can see the affected vehicles via service portals.
n Offi cially notify owners of affected motorcycles of the recall.
National Highway Traffic Safety Adminis- tration (NHTSA) or other market-appropriate government entities.
Te Regulatory Noncompliance Recall is initiated when Harley-Davidson determines a non-safety issue may impact the motor- cycle’s or component’s ability to meet regulatory requirements. Noncompliance recalls may relate to emissions, labeling, lighting or similar issues.
n Customer brings motorcycle to dealership.
n Harley-Davidson® dealer performs
the recall procedure and submits a recall claim.
Te Consumer Product Safety Commission Recall is initiated when Harley-Davidson or one of its suppliers determines that clothing, apparel or other types of “non-transportation” products may create a safety issue.
n Harley-Davidson completes follow- up reporting with any necessary government agencies.
n If appropriate, a second notice is sent to customers who did not respond to the original recall notifi cation.
In addition to recalls, Harley-Davidson
also conducts product programs. Product programs are conducted to correct or prevent potential nonsafety or regulatory noncompliance conditions that may exist on a motorcycle or specifi c component. An example would be if a motorcycle were manufactured with an incorrect coating on a component. The incorrect coating has no safety or compliance implications but
n Assemble and ship parts kits to the dealer network.
n Recalls never expire, while Harley- Davidson®
typically expire two years after the original bulletin release date.
n Recall part kits (if required for the repair) typically are shipped via overnight/next-day freight service and product program part kits (if required) are shipped by standard delivery service.
■ Compile and release a recall service bulletin to the dealer network. Te bulletin contains the year and model information, the technical repair procedure and claim reimbursement procedure information.
product programs
■ Compile a VIN list and upload it so dealers can see the affected vehicles via service portals.
■ Assemble and ship parts kits to the dealer network.
Harley-Davidson®
■ Officially notify owners of affected motorcycles of the recall.
■ Harley-Davidson dealer performs the recall procedure and submits a recall claim.
owners can easily
determine if their motorcycles are subject to a recall using the Online Recall Tool on the Harley-Davidson website. Go to
www.h-d.com > Safety Recalls, and then enter your VIN. You are no longer required to sign in or create an online profi le. If your motorcycle has an open recall, bring it to a Harley-Davidson®
■ Harley-Davidson completes follow- up reporting with any necessary government agencies.
■ If appropriate, a second notice is sent to customers who did not respond to the original recall notification.
any open recalls and active product pro- grams. If they fi nd something that needs correcting, they can complete the recall service all by itself, or they are happy to combine it with other maintenance and/or customization procedures; either way, there is no charge to you for work required to address a recall issue. Stop in today at any Harley-Davidson®
In addition to recalls, Harley-Davidson also conducts product programs. Product programs are conducted to correct or prevent potential non-safety or regulatory noncompliance conditions that may exist on a motorcycle or specific component. An example would be if
dealer
with any questions. They love to provide the answers that help Harley-Davidson® motorcycle owners get the most from their machines!
SPRING 2015 | THE MOTOR OFFICER™ 25 dealer to
have the issue corrected at no charge. In addition, you can bring your bike to a Harley-Davidson®
dealer to check for
■ Release a dealer communication to notify dealer network of the recall. Te dealer communication contains the affected year and model information.
a motorc an incorr Te incor complian durability owner dis program, inspect or if required has the co Harley-D
Some peo programs conducts in a simil fundamen
■ By fed prohi posses has an
■ Recal Harle typica origin
■ Recal repair overn and p requir delive
Any Harl determin subject to Tool on t Go to ww and then longer req online pr
If your m bring it to no charge bike to u and active somethin complete we are hap maintena procedure to you fo recall issu questions answers t motorcyc their mac
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