RECALLS AND PRODUCT PROGRAMS CRITICAL TO CUSTOMER SATISFACTION


vehicle safety. This could be on a specifi c item, such as a helmet, or it could be on a motorcycle. Any service required to correct the condition is completed at no charge to the owner. Recalls are issued to protect motor-


A


cycle owners from unreasonable risk. The recall also may ensure that the motorcycle is compliant with applicable


24 THE MOTOR OFFICER™ | SPRING 2015


recall occurs when Harley- Davidson decides that a con- dition or defect presents an unreasonable risk to motor


local market regulations and require- ments. These types of issues also may affect licensing and registration in some states or countries.


THERE ARE THREE MAIN TYPES OF RECALLS THAT COULD BE ISSUED FOR HARLEY-DAVIDSON®


PRODUCTS.


THE SAFETY RECALL is initiated when H-D determines that the motorcycle or a Harley-Davidson®


component may create an unreasonable risk to the 4


Recalls Program Custom


CONSIDERING THE NATURE OF PRODUCT RECALLS, WE KNOW THAT NO CUSTOMER LIKES TO SEE THEM HAPPEN. HOWEVER, PERFORMING RECALL SERVICE IS AN ESSENTIAL PART OF ENSURING THE HARLEY-DAVIDSON® MOTORCYCLE OWNERSHIP EXPERIENCE IS A SAFE AND ENJOYABLE JOURNEY.


Considering the nature of recalls, we know that no c likes to see them happen. H performing recall service i essential part of ensuring Harley-Davidson® motorc ownership experience is a and enjoyable journey.


safety of the motorcycle owner or the motoring public. These recalls typi- cally have the directive of addressing “motor vehicle safety.” Safety recalls are approved and regulated by the National Highway Traffi c Safety Administration (NHTSA) or other market-appropriate government entities.


THE REGULATORY NONCOMPLIANCE RECALL is initiated when Harley- Davidson determines a nonsafety issue may impact the motorcycle’s or


A recall occurs when Harley-Da notifies owners of a condition o could affect their safety. Tis cou specific item, such as a helmet, o be on a motorcycle. Any service correct the condition is complet charge to the owner.


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