NRS becomes GOLD level service provider
N
ortheast Rural Services, a subsidiary of Northeast Oklahoma Electric Coopera ve, is proud to announce
STIHL Service Technician Jim Robinson has earned Gold status as a S hl MasterWrench ServiceSM
S hl developed MasterWrench ServiceSM technician. Of 51
STIHL retailers in northeast Oklahoma, Jim is only the 9th person in the area to a ain the Gold level.
training to provide
S hl retailers with the opportunity to further service technician development. Progression through the program involves three stages of training: Bronze, Silver, and Gold. Each stage is designed to increase the technician’s level of knowledge.
Technicians must pass an exam based on the content of each training level before advancing. Bronze service training is available online, allowing the technician to complete the course work and tes ng at their own pace. Silver training and tes ng are completed at a regional training session, while Gold requires a endance at STIHL Incorporated’s manufacturing and training facility in Virginia Beach, Virginia. Before being accepted to a end Gold level training, an applicant must complete the Bronze and Silver levels, and the applicant and retailer (Northeast Rural Services) must both qualify for par cipa on in the program.
Gold level curriculum includes service training related to prac cal failure analysis, product troubleshoo ng and repair, spark control systems, and fuel system design and troubleshoo ng. The Gold level exam includes actual product troubleshoo ng, a hands-on exam, and a wri en exam.
What does this mean for STIHL product owners in this area? The highest standard of service at NRS’s low rate of $50 per hour.
Bring your STIHL product by our Vinita offi ce (27039 S. 4440 Rd., Vinita) for service or repair, and Jim will provide a no- cost, general assessment. While you are here, check out our STIHL product display for chainsaws, line trimmers, and blowers, as well as a full compliment of bar oil, engine oil, chains, and more. New to the display area is a touch-screen system, allowing you to enter your registra on informa on for warranty and other general informa on about the S hl product line.
If you have ques ons on products, pricing, and service, please call 800-256-6405, x 9302.
March 2017 - 9
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