Coolair awarded elite partner status



There are more similarities than diff erences, says Tim Boxall, technical sales support manager, Gree UK.


oolair Equipment has boosted its reputation for outstanding quality after being awarded a new industry leading accreditation.

Mark Garstang (right) receives Coolair’s new partnership certification from Deane Flint, Mitsubishi Electric’s sales and marketing director.

The contractor, which has offices in Manchester, Cannock and Maidstone, has attained the coveted status of Mitsubishi Electric Diamond Quality Partner.

Deane Flint, sales and marketing director for Mitsubishi Electric, explained: “The Diamond Quality Partner status recognises that Coolair has achieved exceptional levels of training, skills and customer satisfaction, as well as acknowledging its expertise in the design and installation of HVAC systems using Mitsubishi Electric’s range of products.” Coolair is one of the first companies to receive the UK’s highest partnering classification for excellence in installing the Mitsubishi Electric’s heating and cooling products. Mark Garstang, Coolair regional director, commented: “Having already built up a successful working relationship with Mitsubishi Electric as a Business Solutions Partner, we are delighted to have been invited to join a new Premier League of contractors that meet the world-renowned company’s high quality standards.” Coolair received the accreditation after its installations in southern England were audited by an independent specialist, and the company will continue to be audited to maintain its prestigious new status.

Mr Garstang added: “As well as having our installations checked and validated, customers will benefit from our access to the full Mitsubishi Electric product range, as well as its advanced tools to monitor and optimise system design for lifelong performance.”

16 November 2017

ost experienced drivers can get into any car and happily drive it away, on the basis that the controls of virtually all standard cars have more in common than they have diff erences. The lights or windscreen wiper switches may be in a diff erent place or have a diff erent function or two, but the pedals are always in the same place and, usually, so is the gear stick.

This is deliberately done so that drivers do not need to be specifi cally trained on a new vehicle every time they change car or hire one. Obviously, legislation plays its part in this, but it is also deliberately done by manufacturers so as not to put off potential customers.

Most air conditioning engineers would be surprised if a new car was so diff erent from their old one that it was very diffi cult to drive, but they often have entirely the opposite approach to an air conditioning unit they have not encountered before; especially if it is from a manufacturer whose equipment they have not worked on. I run courses for engineers on Gree equipment, and it never ceases to amaze me that highly experienced contractors come to those sessions in the expectation that the units are going to be totally alien to anything they have dealt with before. Having talked to colleagues who run similar courses for other equipment, I am not the only one who has noticed this. Once the course gets under way, the attendees are usually surprised by how familiar the new equipment is.

The fact is, that air conditioning manufacturers are not stupid. Like car

makers, they will diff erentiate themselves with design and performance, but they will not make their operation diff erent just for the sake of it. Yes, there may be some small diff erences in the positioning of components or the way you have to commission the kit, but the basics are likely to be roughly the same.

It is obvious when you think about it; Gree, like other manufacturers, sell equipment throughout the world, and in some markets, training, skills and standards are not what they are in Europe, so any complications are a barrier to sales. I am not suggesting that installers do not take advantage of the free training courses off ered by most manufacturers and many distributors. To take advantage of these only makes sense and they can save time and money in the long run, it is the conservative attitude that many installation businesses have that I am seeking to dispel. The attitude that says, “my engineers have only ever dealt with X and Y brands, so trying to install anything else would be far too complicated.”

By overcoming this reticence to try the unfamiliar, when an installer completes a quote or plans a project, instead of having only two or three options for each air conditioning task, a contractor could have half a dozen possibilities.

All I ask is that, as an engineer, you think about unfamiliar equipment in the same way you would approach a car from a manufacturer whose vehicles you have not driven before, expecting more similarities than diff erences. This will open up a whole new world of possibilities.

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