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NEWS


First Choice unveils new app


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irst Choice Group has launched a new version of its app, adding features which will provide customers with quicker and cleaner access to parts and information. In addition to browsing and downloading thousands of equipment manuals from leading commercial catering and refrigeration manufacturers, users can now take advantage of intuitive tools to search for parts and stock availability and communicate directly with the company’s expert customer service team via a Live Chat function.


Robert Higginbotham, business systems developer for First Choice Group, said: “The original app was useful but with a single use, searching for Part Manuals. “With the new APIs we have developed, the new app is better in every way. Along with the manuals, users can now employ a variety of methods, including scanning barcodes, to search for and check the stock availability of spare parts. “Users can now talk to First Choice Group customer service staff directly from within the app to get any additional information they require.”


With the First Choice Group app, customers carry access to the UK’s largest stock of OEM parts in their


pocket. This new edition makes it easier to fi nd parts and live stock levels by searching with keywords, browsing by manufacturer and model and even scanning barcodes. With thousands of parts brought to life with detailed images and full-colour photographs, if a user needs a closer look at a part they can simply tap on the image and pinch to zoom-in.


Users can now speak directly to a member of the customer service team from within the app. The live chat feature works in much the same way as messaging services like Whatsapp do, with notifi cations appearing when a reply is received. This addition makes it even easier for customers to contact First Choice at their own convenience and is part of our ongoing commitment to providing the highest levels of customer service.


Users get instant access to thousands of equipment manuals and can download them to their device for free. Featuring diagrams for hundreds of OEM brands, including industry giants Rational, MKN and Hobart, our extensive library of manuals is growing daily. The First Choice Group app is an invaluable reference tool for service companies working within the commercial catering sector.


Coolair sponsors Hockey Club


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anchester-based Coolair Equipment has teamed up with one of the region’s


oldest hockey clubs, sponsoring the Men’s First Team.


Coolair has become the main sponsor of Timperley Hockey Club’s Men’s First Team. The amateur sports club, founded in 1877, prides itself on having the best facilities in the North West, including a purpose-built clubhouse and two astroturf pitches that enable members from the age of five to over 50 to play hockey all year round. Coolair is backing the Men’s First XI this season in its bid for promotion from the North Hockey Men’s Premier Division to the National League, with the support of coach and former Trinidad and Tobago international player, Albert Marcano, and new goalkeeper and current Trinidad and Tobago star, Kwasi Emmanuel. The company, whose distinctive blue logo will be emblazoned on the front of team shirts and new pitch-side banners, has links with Timperley Hockey Club through one of its engineers, Andy Wareham,


who is the First Team’s vice-captain. It also shares a culture of youth development and community support with the club, whose juniors are nurtured through an academy system in which they gain both sporting and life skills as they progress to older age groups.


Jackie Morgan, Timperley’s marketing and sponsorship manager, said: “Having supported us for a number of years through donations, we are delighted that Coolair has stepped up to be the main sponsor of our Men’s First XI.


“Their contribution will help pay for professional coaching, league and tournament entry fees and kit, as we strive to become a National League side and build on the voluntary support we deliver to local schools and colleges.”


Andy Wareham joined the club six years ago. He commented: “There is a great spirit among the squad with players from across Greater Manchester, nearly all of whom also play at county level, devoting much of their free time to coaching junior sides.”


Refco celebrates 45 years R


efco has celebrated its 45th anniversary with an event held in its home country of Switzerland. More than 100 guests travelled to central Switzerland to mark 45 years of continued success for Refco, which the company credits to its customer-focussed solutions, certified quality and international approval. Established in 1972, the Swiss supplier of refrigeration service products and components has since expanded significantly and now distributes worldwide, with more than 95 percent of its total sales being exported. Having built lasting relationships with businesses across over 80 countries, Refco is a market leader in Europe and a significant supplier in Asia. The highlight of the event, held in Lucerne on 15 September, was a gala dinner at the Hotel Schweizerhof, attended by Refco’s customers and business


14 November 2017


partners alongside 70 of the company’s employees.


Refco’s chief executive, Manfred P. Ulrich, noted the business’s strong finanical performance and revealed optimistic plans for the future, with a focus on expansion into new markets, the development of new, high quality products, and the continued provision of outstanding service. To support these plans, and to facilitate growth in new markets in particular, Refco anticipates an increase in resources at senior management level. During the event, guests were also invited to visit the company’s headquarters to gain an insight into the manufacturing process and see brand new products, including Refco’s condensate pumps and wireless pressure and temperature set, TAP.


With a demonstrated history of providing high quality service and products, Refco looks forward to building on relationships with its business partners and customers.


www.acr-news.com


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