BUSINESS TRAVEL SHOW BY BBT EDITORIAL TEAM
“It is incredibly important for pro-
curement professionals to have a good quality travel programme set up that keeps employees happy and ensures they are meeting their duty-of-care requirements. But once in place, procurement doesn’t want it to require a huge amount of day-to-day management.” HRS argued that there could be prob- lems if relationships with travel suppliers were “left unattended or managed poorly” and this was a particular risk with hotel programmes.
GLOBAL INCIDENTS ON THE RISE Another report released at the event
“Organisations think that having a reac- tion to an emergency is a risk assessment – but that’s not the case,” he said. “Traveller tracking doesn’t tell you what
the traveller is doing. You know where they are going, where they are staying and the flight, but you don’t know what they are doing, unless they put it in an email. “Risk assessments have to ask this question, but traveller tracking and the emergency plan doesn’t do that. It’s too much hard work to ask these questions – that’s where the gap is.”
NO THREAT FROM UBER? The commercial director of taxi and
private car booking firm Cabfind responded strongly to questions about the impact Uber is having on its business. Debbie Thompson said the taxi
app was not currently a threat to its cor- porate business. “It’s clear Uber is a disruptor and
is having an effect on the market but not in the B2B fields,” she told the show. “Cabfind is a truly nationwide business and we reach parts of the UK Uber isn’t yet in, so that’s somewhere we still hold a competitive edge.”
Thompson added the concern was less
around the competition from Uber on the business, but more on keeping a strong supply of drivers. “Uber is a concern to the business model in terms of supply of drivers going to them. It’s about keeping these drivers busy and that’s why we are always looking at new ways to support private car hire companies.”
‘LESS SYSTEM-CRITICAL’ A study published at the show from hotel
booking specialist HRS showed that
BUYINGBUSINESSTRAVEL.COM BBT MARCH/APRIL 2016 77
“Organisations think having a reaction to an emergency is a risk assessment – but that’s not the case”
procurement bosses are only spending 5 to 10 per cent of their time on travel. The study said a typical procurement
professional spent fewer hours concentrat- ing on their travel responsibilities because it was “less system-critical”. “If the company’s core IT system
doesn’t function it will be debilitating to a business in a way that perhaps travel will not be,” said HRS in its report, The Best of Both Worlds.
analysed the number of major global incidents and found the amount had tripled in the past two years compared to previous years. The study, from security specialist Anvil, found that more than 24,000 incidents were reported from May 2014 to May 2015, including 1,359 “high risk” events and 69,000 requests for medical assistance. Anvil said the most common requests for assistance from clients came after ter- rorist attacks, violent protests and disorder, natural disasters and fatal air crashes. But the report, entitled A World of Risk,
A World of Opportunity, also found that clients were “just as concerned” about road, rail and airline delays, as well as weather- orientated disruption. Matthew Judge, Anvil’s group managing
director, said: “Our research shows that in 2014 and 2015, the number of major global incidents was three times higher than the total of each of the five previous years. “Our analysts report approximately
three incidents every hour, alerting our clients to events that could impact the safety of their people or security of other
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