...A SELECTION OF READERS’ OPINIONS FROM OUR WEBSITE
RISK MANAGEMENT: ARE YOU PREPARED FOR ‘EVERYDAY’ ISSUES? IN COMPARISON TO MAJOR – AND LARGELY INFREQUENT – GLOBAL EVENTS, a stolen wallet, a misplaced passport or running out of prescription medication are more likely to occur, and can subject a travelling employee to considerable stress and risk. If an employee loses their mobile phone in a foreign country, it has a negative impact on their ability to work effectively, as well as robbing them of potentially their only channel of communication. This can cause considerable distress to the employee and significant productivity issues for the company.
If you do not have the
right processes in place, the aftermath of an incident can be a stressful time, and could have adverse effects on your workforce. A good response plan is often a quick one – and a well implemented and efficient response from you can significantly reduce the burden on the employee. Applying a travel risk management strategy to avoid operational and physical risk is often much cheaper than the resulting cost of an incident. For this, you have to be extremely well informed with regards to your employees. Without being invasive, a company should look to obtain as much information as possible before a member of staff travels. Local laws and customs, flight details, hotel contact numbers, medical and dietary requirements and overall
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schedule information should all be considered. If you don’t have this information, your capacity to support your employees will be impaired. For example, if a traveller loses their prescription medication for a pre-existing heart condition, how do they obtain more? As a firm, you have a legal obligation to take reasonable steps to safeguard your employees. This obligation has tangible benefits: an employee who is worried about their safety will not perform to the best of their ability. The old axiom, ‘if you can’t monitor it, you can’t manage it’, applies. Utilising travel data and employee insights, in order to empower your workforce to make informed decisions to manage and mitigate risk when travelling overseas, is crucial. Jon Richardson, EMEA risk management specialist, Concur
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THIS IS STREETWISE DUTY- OF-CARE: it’s an article that’s close to my heart because it stresses the importance of gathering information, whether about safety or health issues at travel destinations, for employees prior to travelling – rather than trying to address the problem when it arises.
PLANE MANNERS: WORST PASSENGER HABITS WOULDN’T IT BE GREAT IF THIS REPORT by London City airport could be adopted to print by every airline on every
boarding pass. OK, it may be like paying attention – or not – to the cabin crew safety procedure, but at least it may make a few guilty passengers re-think their behaviour. Well done City airport!
WITH REGARD TO RECLINING THE SEAT BACK, that is the airline’s fault. If the seat goes back that far, then it’s reasonable for the person using it to expect that they are not reclining on the person’s lap. How would they know?
BRITISH AIRWAYS CAN DO BETTER THAN THIS THE REPLACEMENT LOUNGE is really a big step back and not worth wasting time going to. It’s just like any of the mainstream bars and cafes in the airport. The lounge when I went at 6am was full, untidy and far from business class. In future I will just use one of the smarter cafes in the terminal. British Airways has let us down here. If it knew it was moving, surely it could move terminal and lounge at same time. Come on BA – you can do better than this.
HEATHROW TO INVEST £105M IN ‘GREEN SPACE CREATION’ THEY WOULD BE BETTER OFF putting the money towards the CPOs [compulsory purchase orders] on residents’ properties, as the money on the table at the moment is not sufficient to purchase a house in the present property market.
BBT MARCH/APRIL 2016 117
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