Best Small Hotel Company GLH HOTELS GLH HOTELS has 17 hotels, more than 5,000 bedrooms and 130 meeting rooms. Through its entrepreneurial approach to hotel management and its passion for digital innovation, its ambition is to become the world’s best-managed hospitality company. Over the past three years GLH has revolutionised the way that its customers engage with it through technology. The company now offers its guests (and its staff) superfast, free wifi; and has launched its ‘choose your own room’ service. Shortlist: Jurys Inn, Malmaison and Hotel du Vin
Best Mid-scale Hotel Brand JURYS INN JURYS INN has 28 hotels in 24 main cities across the UK, Ireland and the Czech Republic. It prides itself on providing consistently high levels of customer service and quality in excellent city centre locations. Jurys Inn believes the most important thing is a warm welcome, genuine hospitality and everything you would expect from a modern city centre hotel at a price that makes sense, and strives to make the everyday experience exceptional for its guests. Shortlist: Innside by Melia, Premier Inn
Best Upscale Hotel Brand NH COLLECTION (NH HOTEL GROUP) NH COLLECTION (NH HOTEL GROUP) is Europe’s third-ranked business hotel chain. Over 35 years of experience allow it to offer excellent service and customer care. The group recently redefined a new brand-architecture that brings together the company’s value proposition: NH Collection, upper-upscale hotels in key destinations; NH Hotels, mid- and upscale urban hotels; Nhow, a disruptive hotel concept; and Hesperia, the group’s resort proposition. Shortlist: Amba Hotels (GLH Hotels), Hyatt Hotels & Resorts, Shangri-La Hotels and Resorts
Best Serviced Apartment Provider SILVERDOOR SILVERDOOR is a world-leading serviced apartment agent. It offers a single, dedicated point of access to over 100,000 serviced apartments in 488 cities across 81 countries. Its serviced apartment experts have in-depth knowledge of the industry, and pride themselves in their extensive knowledge of the world of serviced apartments. Shortlist: Bridgestreet Global Hospitality, Go Native, Oakwood Worldwide, SACO The Serviced Apartment Company
Supported by: Sponsored by: Part of the CTM Group
The judges felt GLH Hotels had really listened to its customers and has innovated in line with that feedback. In particular, they liked the ‘choose your own room’ initiative.
Judges were impressed with the group’s growth, its high focus on the corporate market, its excellent customer retention rate and, not least, its good locations.
The judges commended NH’s investment in technology, its commitment to corporate social responsibility and its corporate focus.
The judges felt that Silverdoor was anything but complacent, continuing to innovate and improve, and the company is seen as a model for others to follow.
Associated organisations:
BUYINGBUSINESSTRAVEL.COM
BBT MARCH/APRIL 2016
49
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