FEATURE
most part. Something breaks or stops working, someone notices the problem, reports it and it gets fixed (hopefully!). But what happens until someone notices it? Or if they dont? The problem can fester and have an increasingly negative impact, from customer perception to costs.
“THE INDUSTRY
ITSELF WILL NEED TO ATTRACT A YOUNGER AND
MORE DIVERSE POOL OF CANDIDATES.”
But a new technology called the ‘Internet of Things’
(IoT) is driving
changes to all aspects of our lives, including those in facilities management. How? As the IoT continues to catch on, equipment and assets will be able to self-monitor themselves and automatically know when they need service or maintenance. And, as connected (to the internet) devices, equipment will be able, in a sense, to submit their own work requests and get serviced - before problems occur and negatively impact the all important customer experience. Work orders
will be submitted and addressed before companies even realise a repair is needed.
5. MORE FMS GO MOBILE The view of the FM sitting at a desk,
managing from afar is a distant memory for most. FMs are no longer sitting behind their computer at their desk; they’re in the field working with on-location staff, getting a better perspective on the facilities for which they are responsible. With a focus on maintaining brand compliance and brand uptime across a range of sites, the FM today is typically out of the office and on-the-go.
With more and more mobile capabilities in FM systems, the FM can do virtually everything that s/he needs to do, regardless of location. From managing work orders (e.g., creating, editing, tracking work orders) to conducting site audits and safety reviews (e.g., comprehensive pass or fail, logging issues with photos) mobile phones and tablets are boosting efficiencies, ensuring completeness and reducing issues’ time-to- resolution, while maintaining visibility across all aspects of a portfolio.
6. PAYMENT PROCESSING Getting contractors paid quickly and
cost-effectively can have an impact on the quality of service delivered. When your vendors are struggling to get invoices processed by your
company in a timely fashion, they may end up being less responsive to your needs.
Payment technology advances are bringing benefits not only to consumers but to facilities management and related functions. For example, as Point of Sale payments move from cash and card to phone (e.g., ApplePay, SamsungPay, ChasePay, etc.) facilities managers will similarly benefit by shifting payments from cheque to electronic payment for more streamlined and less costly payment processing.
7. CHANGING FACE OF FM
As has been reported by others, the average facilities manager is male and in his late 40s. However, as this population ages, the industry itself will need to attract a younger and more diverse pool of candidates. Technology vendors will be more important as this new demographic that’s grown up with technology will expect similar tools to support them in their career path. Companies will integrate facilities management more into their core business operations as these ‘new’ FMs will look for a role that can engage with and impact all facets of their organisations.
www.servicechannel.info
“THIS UNIFICATION
OF DATA ANALYSIS WILL OPEN THE DOOR TO A
WEALTH OF NEW INSIGHTS.”
www.tomorrowsfm.com TOMORROW’S FM | 49
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