FEATURE TOP TRENDING IN 2016
David Markowitz, Senior Director, Product Marketing at Service Channel writes about various tech topics that look set to take FM by storm this year.
As economic, environmental and technological conditions continue impacting the evolution the facilities management profession, there’s one thing we know for sure: this industry will continue to be one buffeted by change. Here are seven predictions we believe will be impacting the facilities management sector in the coming year.
1. BENCHMARKING FM SPEND
The first step for many companies managing multiple facilities is simply getting a handle on spend. Being able to capture and report on repair & maintenance (R&M) costs across locations, trades, regions, vendors and more can be an eye opening experience in itself.
However as more companies get a window into their spend, many are now interested in learning if this spend is ‘appropriate.’ What’s appropriate? For example, how does that spend compare against other similar companies or industry standards? Analysing FM spend against appropriate benchmarks will
further empower facilities managers to better control that spend and drive improved performance across their organisations.
2. DATA-DRIVEN DECISION MAKING
We’re seeing more of our clients progressing from only managing operational issues at a granular level, such as tracking day-to-day work orders, and toward using FM-specific analytics to make more broad-based adjustments. Powerful analytics tools increasingly provide FMs (and importantly, other executives) with true, actionable insights that can really move the needle. The value derived from this type of business intelligence will be increasingly necessary to keep brick and mortar stores and any other type of physical locations competing with the likes of online competitors, regardless of industry.
3. FACILITIES DATA AND BUSINESS DATA
In addition to diving deeper into the data specific to facilities programs,
there’ll be even more to learn by investigating the relationships between facilities data and other data that companies either capture now or are beginning to collect and analyse.
Many multi-location brands have a wealth of data being stored in disparate systems, from stats on foot traffic, advertising and sales to other operational data such as inventory levels, lease information, utility/waste/water management and equipment/asset aging.
By using advanced database and analytics techniques, companies will be able to see both facilities’ impact on the rest of their business, and just as importantly, how the rest of their business impacts their facilities. This unification of data analysis will open the door to a wealth of new insights that will support improvements in both the revenue and cost side of any company’s income statement
4. INTERNET OF THINGS Maintenance and service requests,
work orders, emergency calls and any kind of work that needs to be done are people-generated for the
48 | TOMORROW’S FM
twitter.com/TomorrowsFM
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