10 QUESTIONS
10 QUESTIONS WITH... RICHARD McCABE
Each month we ask an industry professional the Tomorrow’s FM 10 Questions. This month, we chatted to Richard McCabe, Managing Director at Quicklight.
Q5
Q1 Q2
Q3 Q4
WHAT WAS YOUR FIRST JOB?
I was a trainee credit controller on a YTS scheme at Snap-on Tools, an American hand tool company.
HOW DID YOU GET INTO THE FACILITIES
MANAGEMENT INDUSTRY?
I worked as a bank manager at the Bank of Scotland and inherited a new client called Quicklight. Having grown to know them as a business, I liked their approach to lighting maintenance and their business model, so much so that I decided to join them!
WHO, IN ANY OTHER INDUSTRY, DO YOU
MOST ADMIRE?
I admire people who work for their own benefit but not at the expense of others, Bill Gates would be a good example. He has given much to the world in terms of technology, but has also used his wealth to help others.
IF MONEY WAS NO OBJECT, WHAT CAR
WOULD YOU BUY?
A DeLorean, the car made famous in the Back to the Future films. A representation of success when it launched, a failure when it all went wrong, and eventually an iconic representation of the future – especially through my teenage eyes. And what a way to travel to the Golf Club!
62 | TOMORROW’S FM
HOW WOULD YOU IMPROVE THE
FACILITIES MANAGEMENT INDUSTRY?
The FM service industry evolves and changes constantly. I would like to see more businesses deliver on the promises they make to customers – take their customers’ needs and build a business to satisfy or exceed those needs. Rather than stepping back and looking at the end result to evaluate the quality of service, sometimes too much emphasis is put on the supplier’s ability to ‘tick all the boxes’ and I think this could limit the industry’s ability to innovate.
Q6
WHAT DID YOU WANT TO BE WHEN
YOU WERE GROWING UP?
A professional golfer or an air traffic controller. One I wasn’t good enough for and the other, I found out, is the profession with the highest number of heart attacks due to stress, I’ll let you guess which is which.
Q7 Q8
WHAT DO YOU DO TO UNWIND?
I enjoy running and drinking, but not at the same time! I am a member of a local running club with a great bunch of people and I enjoy eating out with my family. I also spend as much time as possible with my twin 11-year old boys – holidays are very important for this.
IF YOU COULD HOST A DINNER PARTY WITH
ANY THREE GUESTS, DEAD OR ALIVE, WITH A FOURTH COOKING AND A FIFTH PROVIDING THE MUSIC, WHO WOULD THEY BE AND WHY?
Seve Ballesteros, as he epitomised the rags-to-riches story and lived every day of his short life with amazing passion and determination; John Candy, who for me was the most naturally funny guy and again died far too early; and my Dad, who died 20 years ago, just to spend some time listening to his endless stories.
The food would be provided by Guy Fieri, an American chef who makes my kind of food: TexMex. The music would be by Train; one of my favourite bands.
Q9
WHAT DO YOU THINK IS THE
FUTURE OF THE FACILITIES MANAGEMENT INDUSTRY?
The industry has moved towards an information-based approach, with more emphasis on capturing and acting on data. Our field engineers epitomise that trend, filing service reports online as soon as they have finished a job. However, ultimately the industry is there to deliver excellent customer service and we mustn’t lose sight of the fact that it’s the actions of people working at the coalface that make a real difference to the value we deliver.
Q10
DAVID FREEAR GROUP CHIEF
OPERATING OFFICER, PILGRIMS GROUP ASKED: WHAT ARE THE TOP THREE QUALITIES THAT YOU VALUE MOST FROM A SECURITY/RISK MANAGEMENT COMPANY?
The qualities that we would look for in a security/risk management company are: analytical inclination, personal integrity and technical competence.
www.quicklight.co.uk twitter.com/TomorrowsFM
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