SPACE PLANNING & INTERIORS
point of view, we had no leeway with the dates on which the centre was to go live which meant co-ordination not only of the built environment but the technological infrastructure too.”
FRESH WORKSPACE Stuart commissioned Fresh
“WHAT THE UK’S CONTACT CENTRE INDUSTRY HAS
LEARNED OVER MANY YEARS IS HOW THE DESIGN AND LAYOUT OF THEIR OFFICES CAN AFFECT
THEIR PERFORMANCE AND THAT OF THEIR EMPLOYEES.”
Workspace to carry out the fit-out of three floors of the landmark Baltic Quays building. The project was completed as part of a twelve week programme of work with a fixed end-date to ensure that Teleperformance was able to offer its clients a seamless transition to the new centre. It was important that the move was virtually undetectable from the customer’s perspective.
Works incorporated a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.
GREEN CREDENTIALS Because Baltic Place is accredited
to BREEAM Excellent status, all work was carried out to exceptional environmental standards, including the installation of a 550kVA stand-by generator on site. Similarly, the fit- out of a new, intelligent fresh air and air conditioning systems means that, although the new design is based on increased occupancy levels than the building was originally designed for, staff enjoy a more comfortable and productive working environment while the building itself adheres to its own outstanding green credentials.
This human-focussed approach is also evident in the main office suites. At the heart of the newly created workplace is core office and contact centre space based on an open plan design model but supplemented by a wide range of training, meeting and conference rooms, breakout space, a cafe, shared hubs and a common room.
www.teleperformance.com
www.tomorrowsfm.com TOMORROW’S FM | 51
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