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talented teams and individuals within them, who are leading the way when it comes to delivering outstanding customer experience.
GROUND CONTROL ARE FINALISTS IN THE UK CUSTOMER EXPERIENCE
AWARDS Ground Control, the UK’s fastest growing external service provider, has been selected as a Finalist in the UK Customer Experience Awards 2015.
Created to recognise and reward outstanding achievement in customer experience across a variety of industries and disciplines, the Awards showcase the organisations and the
HOME BARGAINS IS SOLD ON THE BENEFITS
OF EPDM Roofing contractor, UK Roof Solutions Ltd, has completed a 1,000m2
roofing project using
Firestone Building Products’ RubberGard™ EPDM system as part of a new store refurbishment project for Home Bargains in South Elmsall, Wakefield.
The existing store building has been acquired by Home Bargains and has undergone a complete refit. The previous bituminous roof was reaching the end of its service life and was showing signs of stress due to differential movement, which could result in leaks.
UK Roof Solutions Ltd was required to renew the roof without strip out or the use of hot works, adding insulation to improve the building’s thermal performance.
The company selected Firestone’s 1.1mm LSFR RubberGard EPDM membrane; a 100% cured roofing membrane made of a synthetic rubber Ethylene-Propylene-Diene Terpolymer. The membrane offers resistance to the effects of ozone
10 | TOMORROW’S FM
and UV with flexibility, even at temperatures as low as -45o
C.
The system is laid using lightweight 3.05m wide panels and requires around 66% fewer seams as compared to a traditional bitumen roofing system. As a result, it is faster to install and provides an improved long-term waterproofing coverage, with a service life of up to 50 years.
After cleaning and preparing the existing substrate, UK Roof Solutions Ltd used Firestone’s complete roof build up. First, ISO95 + GL insulation boards were adhered to the surface using I.S.O. twin-pack high performance polyurethane insulation adhesive. The Firestone RubberGard EPDM single ply
membrane was then fully adhered to the insulation boards using the company’s BA-2012 cold-applied adhesive and seams were sealed using QuickSeam splice tape, with a 10cm overlap to ensure a robust and leak-free surface.
Mark Rowe from UK Roof Solutions Ltd said: “This installation has renewed and upgraded the roof at the Home Bargains store in South Elmsall with a hard-wearing and long-lasting roofing system from Firestone that has improved the building’s aesthetics, weather resistance, thermal performance and fire protection in a rapid installation requiring no hot works.”
www.firestonebpco.com
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Ground Control is a finalist in the ‘Automotive, Travel and Commercial Service Providers’ category of these national Awards.
Dr Marcus Watson, Ground Control’s Managing Director, is pleased with the news: “At Ground Control, we pride ourselves on delivering the highest quality service to our customers at a price that is affordable. I am absolutely delighted that Ground Control has been announced as a finalist in the UK Customer Experience Awards, giving fantastic recognition to the whole team for all the hard work and dedication they put in. A huge well done and thank you to all!”
Finalists in each of the categories will present their entry to a team of specialist Judges at The Park Plaza in London on Friday 25th September. After the judging has taken place, the winners will be announced during a gala luncheon.
Neil Copping, Managing Director of Awards International, said: “We are delighted to announce the Finalists of the UK Customer Experience Awards. The quality of entries has been impressive. It’s inspirational to see so many organisations taking CX seriously and using it to deliver great business results. I would like to congratulate all the Finalists and look forward to celebrating and rewarded their success at the Awards ceremony.”
www.ground-control.co.uk
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