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NURSE CALL SYSTEMS


“A care home can access a system that allows for reporting, tracking and increased accountancy.”


A Centralised Approach Software, such as Swyx, can be introduced to work on care home’s current phone systems to allow all phone line based activity to be controlled and managed centrally.


Similarly, if a push button alarm or a proximity sensor for a dementia patient is triggered, it is hard for care homes to keep track of events such as these, including the frequency of it, times of day and response times. All of care home systems often do a single job to its minimum capacity.


The worse case ramifications of using these systems are the threat of emergency calls being left unanswered. And from a management point of view, there isn’t a robust way of tracking resident incidents to look for patterns that might help the person, or for tracking response times to ensure a great level of care is being provided. This is on top of duplication of equipment and devices, as well as high annual maintenance costs.


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What does that mean? Care homes can use a tablet to link all individual alarm systems to it via the Swyx software. This allows care home managers to monitor what is going on and have the ability to report on it as all the data would be stored. So, if a resident triggered an alarm, it would flash up on the tablet device. The person attending the call would accept the alarm and close the call when the situation was resolved. The incident can then be reported on including which resident the alarm came from, at what time, in which location, who responded, response time and resolution time. This type of data is invaluable for resident care, as well as for future resident attraction.


The tablet could also be used for making and receiving phone calls, keeping a log of dispensed medications and even viewing video via main door entry systems. It would also replace the need for carers to carry around mobiles, cordless phones and pages.


Multiple Benefits Using software like Swyx alongside current warden call and phone systems, allows a carer routing system to be set up. In this instance if an alarm call is made


or triggered, the system will send the call to the first carer in the routing queue, if that person is busy, the call won’t go unanswered, it will route to the next carer in the queue, and so on until someone accepts the call. This safeguards the resident and care home, by guaranteeing a quick response.


The system can also be set up with rules to ensure that if an alarm call is made between certain hours it goes to a specific person or group first. Users can also view other phone line based system information on the tablet, such as fire alarms or power failures. At the same time with caller ID the system allows carers to see exactly what flat, apartment or room is calling, and there is even the possibility to link this to other resident information such as medication.


The software has built-in call recording and call detail records to ensure greater accountability and an audit trail for every incident/event. Every voice call will be recorded and stored in an easily searchable format. Call recordings can be particularly valuable to prove what was said and when, after an event, as well as being used for internal training purposes. From a billing perspective too, by having access to all call detail records it is easy to provide itemised billing to individual residents for their own personal phone use. The system also allows care homes to integrate individual phone call billing with their accounts system too, to make monthly invoicing easier.


Having a system like Swyx, helps track what is going on in homes cost-wise. It also can reduce investment in equipment and annual maintenance costs by consolidating everything.This type of system allows care homes to use an integrated approach that provides complete flexibility for the future.


agenda-it.co.uk www.swyx.com


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