The team refer to their values when making business decisions and expect employees to commit to the behaviours outlined on the Group’s complex set of behavioural competencies.

National Recognition With such high standards across the board the Springhill team has been recognised in the regional heats of the Great British Care Awards and the National Caring Times. Employees have so far been rewarded for their efforts at the North West Regional Awards of the National Great British Care Awards after winning their categories and will now represent their respective categories nationally.

The Springhill team are extremely proud of those recognised so far but are keen to ensure more employees receive the recognition they deserve via the Caring Heroes initiative.

Trouble Ahead Speaking about the sector, Donna expressed her concern: “In terms of the funding of adult social care since 2009 there has been an 8% real term reduction. There is also the National Living Wage which is coming into effect in April which has to be funded. Given that a high percentage of care is funded by local authorities and health, there seems to be little sign that this will be recognised in the price actually paid for care. How wage increases will be funded is going to be a challenge and is a concern across the whole sector.”

So, how are Springhill staying afloat in these pressured times? “We tend to keep our foot on the gas. Our priority has always been to try and provide the best care possible – care that we would want for ourselves and our loved ones. Our focus is to continue to build and grow the quality service we provide by listening to the people we care for and support, as well as celebrating what we do well and learning from the areas we can improve upon.”

A Bright Future Faced with the introduction of the National Living Wage in April this year, as well as an ongoing funding deficit in the sector Springhill continue to plan ahead to overcome the ever-present economic challenges. In spite of these difficulties Springhill has invested heavily in their care homes in recent years, as well as their workforce, offering career development opportunities across the team.

The Group invested over £5 million in the construction of a new state-of the-art Specialist Care Centre, built next to the care home, in 2012 and are continuing to look at ways to improve their other sites. By placing a particular emphasis on the use of technology the group aims to enhance the services they provide.

Get Involved To get involved in the Caring Heroes scheme and recognise someone who gives their all to the social care sector visit Twitter and use the #CaringHeroes.

Aside from the #CaringHeroes initiative a number of Springhill team members have already been recognised nationally for their great work in the social care sector, including:

• Kath Parkinson - Outstanding Contribution to Care at North West Regional Awards.

• Emma Kay - Good Nurse Award at the North West Regional Awards.

• Springhill’s Affinity Supporting People - Care Employer Award at the North West Regional Awards.

• Andy Grayston – Care Newcomer at the North West Regional Awards.

• Leah Whelan – Frontline Leader Award at the North West Regional Awards.

• Sarah Notton - finalist in the Good Nurse category at the Caring Times National Awards.

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