NEWS Interserve Partnership Gets Centre Of Excellence Status
BICSc has awarded Sussex Estates and Facilities LLP – a partnership between Interserve and the University of Sussex – ‘Centre of Excellence’ status, in recognition of the best practice training it is providing to cleaning operatives.
Sussex Estates and Facilities (SEF) was created in January 2014 when the university appointed Interserve to deliver estates and facilities management services across its entire estate. Since then, the partnership has provided extensive
training for 135 members of the cleaning and housekeeping team to achieve their BICSc Bronze level Licence-to-Practice qualification, with further Silver level training now underway for all team members that undertake customer-facing roles.
The training programme at SEF is led by its BICSc champion, Hamid Ghadry, who is currently the only person in the country to have completed the Cleaning Professionals Skills Suite 2.0 (CPSS) qualification through the BICSc.
Hamid Ghadry said: “Implementing a vigorous, structured training programme is not only instrumental in providing a first-class service to the customer, it has had a major positive impact on morale and productivity too.
“At Sussex we have the most updated version of the BICSc qualification, which we are providing to all housekeeping employees. It is very important to us, and to the University, to focus on best practice, and ensuring our employees receive continuous training is a key part of the Centre of Excellence mentality.”
Brian Talbot, Managing Director for Civil Government at Interserve said: “As a BICSc ‘Centre of Excellence’, our partnership with the University of Sussex is now nationally recognised as an example of best practice in the cleaning industry. It’s fantastic to see the hard work of our teams rewarded by a respected industry body, and reflects our ongoing commitment to ensuring the smooth and efficient running of our customers’ organisations.”
www.bics.org.uk Incentive QAS Get In To Oxford
Following a competitive tender, Incentive QAS, the specialist cleaning arm of Incentive FM Group, has been appointed to provide all cleaning services at The Clarendon Centre in the heart of Oxford.
Incentive QAS beat six other bidders to win the contract, and all current cleaning staff at the shopping centre will transfer to Incentive from their current employer under TUPE. The win strengthens the centre’s sustainability credentials, as staff will be using the Nilfisk Ecoflex scrubber dryer and Incentive’s new approved range of eco chemical products for maximum efficiency and minimum adverse environmental impact.
10
The shopping centre on Cornmarket Street, adjacent to historic Jesus College, contains a wide range of retail outlets. The contract will see Incentive QAS providing daily cleaning of public facing areas in the centre, as well as back of house areas, and includes cleaning of office accommodation in a tenanted building next to the centre. It also covers washroom services and high-level periodical cleaning.
Ginny Fellows, Centre Manager at the Clarendon Centre, said: “Our previous cleaning supplier wasn’t offering us the level of management support that is provided by Incentive QAS, and now the centre and the cleaning team will benefit from regular management
support visits and meaningful management information. We were also impressed with Incentive QAS’ open book approach to the contract, which was a major influence on our decision to award them the contract.”
Craig Pickard, Managing Director at Incentive QAS added: “This contract win is the latest addition to the substantial portfolio of shopping centres across the UK which are demonstrating the benefits the Incentive FM Group offer to clients. Our solutions for day- to-day cleaning headaches include the more efficient use of staff, innovative technology and the streamlining of administrative processes.”
www.incentive-qas.com
www.tomorrowscleaning.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118