INSIDE THIS
WEEK Contents
NEWS Hot Stories
Client upset by handling of complaint; young seek agent advice but don’t book; agent launches carnivals programme; apprenticeship scheme deadline looms; OTAs discuss sustainability accreditation
Round-up
Neilson, Jet2holidays, Hapag-Lloyd, Hays Travel, industry booking trends
Talk Back
THEY’RE BACK! Nominations open for the glitziest prize in travel: the Globe Travel Awards 2017
page 44 Direct-sell; MAN; landlords; social media
NEWS YOU CAN USE Product AmaWaterways, Dubai Parks
Operator Titan adds US/Canada tours 15 08 04
19 21
Aviation BA to Iran, Finnair, Delta/Virgin 22 Cruise Clia Conference and Cruise Relay 24
FRONTLINE Comment Sharon Fleming: branching out 28
Readers’ Lives Kelsey Goulding, Cook 30
Caught on Camera Photos from frontline 32 Roadshows Go to our September Socials 36 Mystery Shopper Plymouth
38
DESTINATIONS The US
Northern California: llamas, lakes, luxury 56 Neighbourhoods: Washington DC
60 Utah: adventures out of Salt Lake City 66
Tickets to see Aladdin the Musical with Disney Cruise Line page 34
WIN!
Spain & Portugal Murcia: Authentic Spain without crowds 73 Lisbon: 48 hours in Portuguese capital 77
BUSINESS NEWS
Consumer research Special report on TNS findings exclusive to Travel Weekly 88
WHAT
LUCY DID THISWEEK
SEP 1 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Enjoyed catching up with Debbie, Steve and all the guests at the Brighter PR 21st birthday party onboard City Cruises’ Hispanola.
Had a fun meeting with the lovely Michelle Laverick from Collette Worldwide to hear all about the operator’s trade plans.
Spent a fabulous five days over the bank holiday on Dorset’s stunning Isle of Purbeck, in truly glorious weather.
1 September 2016
travelweekly.co.uk 3
A NOTE FROM THE EDITOR Play the game – and win W
hat’s clear from reading the results of the latest TNS research for Travel Weekly is that traditional travel
agents are still very much in the game. If people are researching online or using you as a source
of information about their next holiday, there’s almost always an opportunity for you to grab that business. Whether or not you do is likely to depend on a range of
factors, many of which will be outside of your control. Who truly knows how customers think? But one tried and tested way to give yourself the best
chance possible of persuading anyone to book with you is to leave them in no doubt about your knowledge, expertise and professionalism. It’s firms such as Wyntersun Holidays, which we feature in this week’s Top Five stories, that epitomise this among our readers, as they look to pioneer in a niche in which they believe they excel. One of its bosses, Steven Wynter, tells us he’s honoured
to have made it on to the pages of Travel Weekly which, I’m delighted to hear, he has read religiously since he started in travel in 1997. Well, it’s an absolute pleasure because there’s nothing we
like more than showcasing travel companies who are out there making things happen, and not just letting the world pass them by. This is precisely what we’re looking for in our annual Globe Travel Awards – the trade’s most iconic and sought-after industry accolade. This week we officially launch the 2017 Globes, and open up to nominations from Travel Weekly readers. So what are you waiting for – get nominating your favourites.
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