MYSTERY SHOPPER WIN MY BOOKING
PLYMOUTH
WANTED: A couple and their 15-year-old child are looking for a two-week all-inclusive holiday in Crete during next year’s summer holidays. BUDGET: £4,250
WINNING AGENT
MANAGER ANDREA JAMES
Andrea has worked for Peter Goord Travel for 12 years. She specialises in long- haul and tailor-made bookings and also
books a lot of honeymoons. VERDICT
It was a close call between the top two, but the winning agent offered multiple options.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Top-scoring agent each month will win use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
90% Thomson 64 NEW GEORGE STREET
This agency’s shop window could have been a bit more enticing. I initially thought it was closed. I was welcomed
straight away by an efficient and helpful agent. She asked lots of questions, and was knowledgeable about Crete. The agent was able to provide plenty of information without needing to do any research. I was quoted £3,820 to
stay at the Imperial Belvedere Hotel. I would have been happy to book here.
63%
Thomas Cook 63 CORNWALL STREET
The shop was dark and not particularly welcoming. An agent,
who was friendly but not enthusiastic, offered me assistance straight away. I was asked basic questions and the agent promised to email me. I wasn’t given anything to take away. I was sent a list of seven quotes, ranging
from £979 to £1,390 per person, but it didn’t feel as though much effort had gone into compiling the information.
Peter Goord Travel 443 CROWNHILL ROAD
I was acknowledged and greeted straight away by a friendly and helpful agent. She was enthusiastic about my trip and seemed eager to find me the best holiday. I was
asked lots of questions and the agent seemed to know the destination well. I was given good advice, backed up with brochures to take away. The
agent gave me four quotes, ranging from £4,072 for the Sentido Pearl
Beach to £4,690 for the Stella Palace. The agent didn’t try to close the deal, but instead encouraged me to return after speaking to my family. I couldn’t think of anything that would have improved my visit to this agency.
97% THIS WEEK’S WINNER
38
travelweekly.co.uk 1 September 2016
WIN!
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