CodeWord PRESCRIPTION FORM RETURNED UNDER QUERY FROM BSO


Each month there are thousands of prescription forms returned to pharmacies across Northern Ireland. Payment on these items has been suspended because there is a query. This means you have not received the payment.


CAN THIS BE AVOIDED? YES HOW? There are different reasons for payment not being made and I’ve set out below some common reasons and what you can do about it.


Reason for Return


Disallowed: Not A Prescribed Appliance/Reagent


Why? What Should I Do?


Check that the prescription item disallowed by BSO is definitely not allowed. This normally is an appliance or reagent that is not on the drug tariff


What Happens Next?


If it is not listed in the drug tariff it is disallowed and you have lost payment for the item.


How Can I Avoid This?


Always check that an appliance or reagent on the prescription form is allowed before dispensing. If you cannot find it on the Drug Tariff then don’t dispense it. If you are unsure you should always check with BSO or UCA


Disallowed: Blacklisted Item


Ensure that the item does appear on the Blacklist


If the name is listed on the Blacklist then it is disallowed.


If you are unsure please contact UCA.


Doctor to authorise quantity dispensed


If you have dispensed a larger quantity than the GP has ordered he must sign the change to make it payable. The only reason you may dispense more is to comply with the rules for packs that cannot be broken or for Broken Bulk.


Please confirm exactly what was dispensed, maker and cost


This will only occur on a prescription item that has no code and for which the manufacturers’ price is not readily available


Please Forward Invoice


On this occasion it is quite straightforward. Submit the invoice.


Return the form to the surgery and request that the GP initial the change and remember to ensure you get the form back from the surgery as soon as possible and then return it to BSO.


It is probably best to supply an Invoice however if this is not possible endorse the form with the manufacturer’s name and trade price. Return to BSO as promptly as possible.


When you receive or retrieve the invoice, forward to BSO.


Always check the Blacklist before you dispense any item. Though it is safe to say if it has a code in BSO codebook it is allowed. If it is a Blacklisted item you cannot be paid.


If you are making a change to a larger quantity than prescribed get the GP to initial the change prior to sending it to BSO.


Always ensure when batching your forms for submission to BSO that any uncoded or unusual item is endorsed or attach an invoice.


It is not unusual for a form to be ready to be sent for processing before the required invoice arrives. Please retain the form until the relevant invoice arrives and submit to BSO with the latest batch of forms.


Doctor to authorise supply of……


The GP must authorise any change that you have made to the prescription. You may have given a different size of dressing because you know the size the patient needs or you may have given the equivalent quantity of liquid when capsules were prescribed.


Don’t forget to re-submit!


It is very easy to forget to return these forms, especially if extra work is required to ensure that they are ready for submission. I have experience of pharmacies still having returned forms several months and even years later. Remember, unless you return your forms to BSO with the necessary information, you will lose the payment. Please return them as soon as possible.


If you have old forms, contact BSO then return the form as instructed. It may difficult for BSO to process these forms with the correct price at the time of dispensing and also it may not be possible to find a cost for older items.


FOR FULL CONCESSION PRICES VISIT WWW.UCA.ORG.UK 32 - PHARMACY IN FOCUS


Return the form to the surgery and request that the GP initial the change and remember to ensure you get the form back from the surgery as soon as possible and then return it to BSO.


If you are making a change, get the GP to initial the change prior to sending it to BSO.


UCA Prescription Support Service Information Resource Folder


All subscribers to UCA’s Prescription Support Service will receive an Information Resource folder this autumn which will have lots of details about coding, endorsing and bundling, etc. It will be a handy file to keep in the dispensary for your staff to use throughout the month and particularly when getting the prescription bundles ready for submission. Plus, UCA will send updates every month to keep you up date.


For help with your prescription coding and endorsing if you have queries about how to check your payment statement, contact UCA on 028 9065 6576 or email Katie McKittrick or Dany Bambrick on coding@uca.org.uk


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