Pulp Paper & Logistics


INDUSTRY NEWS 21 VALMET


to address these concerns and to capture the opportunities through combining their own expertise with deep understanding of customer needs – and by adapting and developing their services approach accordingly.


Sharpened customer commitments One of the companies that has taken a new course with its services approach is Valmet. The company’s new approach includes renewal of the services offering, further developing the global expertise network and improved online services for customers. “Our vision is to become the global champion in serving our customers. We constantly challenge ourselves to improve both our services offering and also the way we actually meet our targeted customer service level,” says Pasi Laine, chief executive of Valmet. As part of the development


energy industries there are some common challenges, and opportunities are rising from these megatrends: How to keep the equipment and processes running reliably? How to optimise the performance of industrial processes to get the most


out of them? How to ensure competitiveness with latest innovations? How to get the right expertise when needed? And how to best utilise the opportunities the industrial internet offers? Players providing these industries with services can help


work Valmet has also crystallised its customer commitments: keeping safety as number one priority, being close to the customers, serving customers with solutions meeting their needs and being a trusted partner. “Safety comes always first, we do not compromise our own,


customers’ or subcontractors’ personnel’s safety in any circumstances. Being close to customers means both that we have global presence with over 100 service centres and even working on customers’ site daily but also that by utilising industrial internet our experts are able to use remote connections and assist the customers no matter where either is located geographically,” explains Jukka Tiitinen, president of Valmet’s Services Business Line.


Identifying and meeting customer needs Valmet’s services offering is built to improve reliability and performance of customers’ processes as well as to bring in new technology that will help keeping the processes competitive in the changing business environment. To address the most crucial


customer needs and to make its offering easily available Valmet has divided its services into three areas: Reliability, Performance and New Technology. Reliability services are meant


to keep customers’ equipment and processes running smoothly. Keeping production assets in high working condition while controlling maintenance costs is also important for Valmet’s customers, as is making spare 4


July/August 2016


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