Dealing with RoadPro


You can buy RoadPro products in a variety of ways. We supply numerous retailers including chandlers, caravan and motorhome dealers, truck dealers, outdoor leisure stores, motorway service areas,


truckstops and others. If you can't find what you want at a dealer near you, ask them to contact us and get it for you. Of course, because our


Before you order,


check the price!! On our website or by ‘phone


order directly from us as well. Visit our website, email us, phone, fax or write. Or come and see us at our Daventry premises where we have a showroom and most products in stock. But it’s always a good idea to check that we have what you want before visiting.


The nature of the products that we sell means that prices change, models are discontinued and replaced and new, hopefully improved, items are introduced. So, even though this brochure is up to date at the time of printing,


tomorrow things will probably have changed. Before ordering an item, we suggest that you check with us that the information in the catalogue is still correct.


The best way to find out about product changes is to look on our website. Prices are up to date and so is the information on product


availability. Of course, you can place orders through the website, safe in the knowledge that the encryption system we use is completely secure so that no-one can access any of your information.


DELIVERY CHARGES


However you place your order, we will send it free of charge if it's for more than £50.00 and your address is in mainland Great Britain apart from some areas of Scotland. For orders under £50.00 there is a maximum £4.00 carriage charge.


To send goods further afield, including Northern Ireland, the Channel


give you the cost of delivery when you place your order, you can ask us to get back to you with confirmation.


SATISFACTION GUARANTEE IF YOU ARE UNHAPPY WITH ANY PRODUCT YOU HAVE


FOLLOWING CONDITIONS HAVE BEEN OBSERVED: 1) You let us know that you wish to return the goods no more than 14


days after you receive them.


2) The goods are returned and received by us unused and undamaged no more than 14 days after you have told us that you do not want them. 3) The item is returned along with ALL the leads, connectors, transformer & remote control (where applicable), any other


accessories, documentation and with the original, unmarked packaging.


4) Neither the product itself, nor the packaging, nor any of the accessories has been mistreated, damaged or tampered with in any way, e.g. the lighter socket plug has not been removed.


In situations where any of the above conditions are not fulfilled, we will not be able to give full credit or replace the product.


If you wish to return goods to us for any reason, please use the online returns form on our website. Where appropriate we will authorise the return and issue a unique reference number. Mark this number clearly on the outside of the package - not the product box! You must then


The Bottom Line:


We do the very best that we can to make dealing with RoadPro as easy and straightforward as possible. If you can’t find what you’re looking for in this Product Guide or on our website, or if you’ve got a problem that only we can solve, please get in touch via the “Contact Us” page of our website and let us know how we can help you. We’re pretty good at responding but please bear with us if you don’t get an answer immediately. We can get very busy.


To place an order or for more information, visit www.roadpro.co.uk send an e-mail to sales@roadpro.co.uk or phone us on 01327 312233


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arrange to return the goods to us. We strongly recommend insuring items in case of damage in transit. Goods returned without a reference number may not be accepted.


This guarantee is in addition to your statutory rights and does not affect them. range is so extensive, no dealer carries everything in stock and you can PRODUCT WARRANTY


Unless otherwise stated, all our products are covered by a 12-month manufacturer’s warranty against defects in materials or manufacturing (according to the terms covering each product which are available upon request). Fair wear and tear is not covered. Some warranties only apply when the item is used exclusively for domestic or leisure purposes. We are able to solve a lot of problems over the 'phone, or by fax, email or letter but it's a fact of


life that electrical and electronic products can go wrong. When they do, we won't let you down.


During the warranty period we will repair the item or replace it with a similar item at our discretion and return it to you as quickly as possible. You must arrange to return the item to us but, if the fault is genuine and covered by the warranty, we may reimburse you for the cost of carriage up to a maximum of £10.00. We are only able to offer this service to customers within the United Kingdom. Outside the United Kingdom, goods must be returned to us or to our nominated agent with carriage paid both ways.


When you return items to us you must ensure that the goods are securely packaged. We cannot be held responsible if goods are damaged or lost while in transit.


Outside the warranty period or if the fault is due to negligence, misuse or fair


wear and tear, there may be a charge for repairing the item as well as for all carriage costs.


For satellite TV products, the warranty covers mechanical & electrical defects of the equipment resulting in a failure to operate as described when the equipment was originally purchased from RoadPro. It does not cover any inability of the equipment to operate correctly should changes of any kind


Islands, the Isle of Wight, the Isle of Man, the Scottish Highlands & reasonably can to resolve such issues but will not be held responsible for any Islands and any foreign destination, may cost more. If we are unable to


costs incurred when sending products or equipment to us or when returning it to you or for the cost of materials or labour associated with resolving such issues.


PLEASE BE AWARE ! Prices shown in this brochure are correct as at 4th April, 2016 but are subject


RECEIVING IT AND WE WILL REPLACE IT OR REFUND ! For various reasons, products shown may become temporarily or YOUR MONEY. THIS GUARANTEE APPLIES ONLY IF THE permanently unavailable.


BOUGHT FROM US, RETURN IT TO US WITHIN 10 DAYS OF rate of 20%.


! The terms & conditions on this page apply to retail customers only and may be amended at any time without warning.


! Technical specifications and dimensions are approximate and are for guidance only. They may change without notice.


! We have tried to ensure that there are no errors in this brochure, but RoadPro Ltd, its directors, employees or agents cannot be held responsible for any errors which may exist or for any costs, injury, or inconvenience incurred as a result of such errors.


European legislation relating to the use of electrical equipment in vehicles means that it may be illegal to use certain products in certain motor vehicles. Such products may be suitable for and may be intended for use in boats, caravans and vehicles which are not covered by the legislation. If you want to use a product in a vehicle and are not sure whether or not it conforms to the


legislation please contact us and we can give you the appropriate information. We cannot accept responsibility for injury, damage or costs incurred as a result of failure to use a product correctly, knowingly or unknowingly. If you are in any doubt as to how to use a product correctly and safely please contact us or your dealer.


to change without warning. All prices shown include V.A.T. at the prevailing


occur in the way satellite signals are transmitted or if the frequencies or information required by the equipment to operate correctly changes in any way or if a satellite’s footprint changes. RoadPro will do whatever it


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