CONVEYANCING
the environment we work in. Professionals in the sector whose service
delivery includes conveyancing are urged to join us as we continue on our journey in this changing landscape.
SM What role can estate agents play in helping to streamline and improve the homebuying process? EG The current process is viewed as being too slow and inefficient but this isn’t the case in all situations. There are some estate agents that work very well in trying to improve the homebuying process but the conveyancing process could be much better integrated into the way agents work. Streamlining the process through better
communication, better co-operation, greater collaborative working and adhering to protocols will lead to more efficient and profitable systems for conveyancers as well as an easier homebuying and selling process for the consumer. We can sometimes get into the habit of
talking quite negatively about the property sector, but has the industry seen any improvements recently?
fl oorplans etc; the market’s changing and we must too.’
Homebuyers log on and see EPCs,
the changing nature of how consumers enter this marketplace. And put simply, our services need to match this. We cannot afford to keep operating how
we used to ten years ago when there are firms that are offering online services, longer opening hours and better availability of information, and that’s just the basics!
We are in a different place now to where
we were some years ago but the legal sector hasn’t necessarily moved far enough in the direction it needs to. There have been suggestions of e-conveyancing, the chain matrix and we saw the introduction of Home Information Packs, which were fairly swiftly abandoned. The very fact that potential homebuyers
can now log on to their computer and look at an energy certificates, floor plans, photos, crime records and average house sales in the area, tells you something about
SM What survival tips would you give the property industry for 2012? EG Look at your competitors and the best firms out there and think about whether you could match or exceed their service. If the answer is no, look at areas to
improve – that could be investment in staff, better risk management, improved financial stability, implementing marketing and PR activity or joining a trade body that represents your needs! Different companies will require different
methods but either way, in the coming months and years firms will need to improve or they will simply be left behind.
Do you have any views to share?
www.propertydrum.com/articles/tescolawMar12
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28 MARCH 2012 PROPERTYdrum
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