All of our operations, committees and staff are asked to test their plans and actions against our six guiding principles: •
Provide a welcoming and positive experience to our valued members and guests in everything we do.
• Recruit, develop and retain highly skilled staff who are able to deliver on our brand promises of consistent high-quality and personable service. • Ensure that our long standing traditions and boating excellence are preserved and passed onto future generations of members. •
Offer educational, social and recreational opportunities using our facilities, staff and volunteers.
• Encourage participation and membership pride fostering a spirit of camaraderie, community and a sense of belonging. • To be financially viable and effectively market the yacht club services to enhance our image, brand and economic strength.
The Strategic Plan requires annual examination in three strategic areas of focus. The first is Governance, which looks at the Board’s or- ganizational structure and policy and procedures. Next is Accountability, focusing on financial, citizenship and quality improvement. The third focus is Sustainability, covering leadership, financial health, member engagement, environmental stewardship and future expansion.
As evidenced by the club’s operations, membership growth and member involvement, the Kelowna Yacht Club is a very successful, well-run organization with a bright future ahead.
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