• And secondly, because many of these m intlo yu • And secondly, because many of these
respective cha ges on two (versus one) s changes cannot be immediately entered tiple systems isn’t the only con-
oftware systems.
c your administrator must create a process to m software and that imports the payment managing its pre-authorized payments cessor’s decline file. The second op-
hanges ca not be immediately entered i track upcoming updates. (For example, set- ur administrator must create a process to ra•ck u omin
our payment processor’s software, ern. The potential for costly mistakes
nto your payment processor’s softwar , ytoing up an upcoming hold period can’t be t done until the last payment before the hold p srtea-rats is processed.)
s equally problematic.
changes need to be entered twice, shere is plenty of opportunity for your ur administrator endures even more nnecessary work by having to manual- ler new agreements into your payment lub’s management software because im- ipntro your club management system, isn’t possible.
tarts is processed.)
llu Yo•b to not receive i s dues if, for ex- umple, the administrator forgets to en-
y update each declined payment in your p irsn’t possible.
isn’t the only concern. The potential for orn tized payments and their changes need to bee entered twice, there is plenty of oppor- rtunity for your club to not receive its dues b •
costly mistakes is equally problematic. b • S nc
done until the last p yment before the hold t unnecessary work by having to manual- cy update each decltined payment in you a club’s management softwa e because im- tporting the payment processor’s decline file c ocessor’s software after adding them o Unfortunately, time wasted from manag- f t e administrator d esn’t restart e-authorized payments after the r
ting up an upcoming hold period can’t be • Your administrator endures even more
pc Since alg ulp agreements with uthorized payments and their
ti g the p yment proce sor’s decline file oir ig these payments across multiple systems p irsn’t the o ly concern. The potential for eriod, or if the administrator
Unfortunately, ti e wasted from manag- h coolstld py mistakes is equally problematic. doesn’t increase a payment’s amount ime (e.g., when a new family mem- r joiins).e all agr em nts with pre-autho- ized payments and their changes need to Conversely, managing pre-
ing these payments across multiple systems • Since all agre ments with pre-autho-
e entered twice, there is plenty of oppor- a enter new agreements into your payment ifle systems provides your club with nter new agreem nts into your payment roce sor’s software after adding them into our club management system, or if the ad- inistrator doesn’t restart pre-authorized ayme ts after their hold period, or if the dministrator doesn’t increase a payment’s
Evr club with “extra” dues because of de- olays with setting up cancellations and hold yf manually updating every declined s with setting up cancellations and hold eriods. Of course, the short- erm financial enefits of holding these dues will eventu- y be more th n offset by the ensuing ad- min strative efforts and headache . n if your club experienc s none of
en if your club experienc s none pf the above issues, the laborious task o periods. Of course, the short-term financial laayyment in y ur club’s management poftware leaves it vulnerable to allow- bng NSF members with free gym access and personal training clients to free essions (not to mention paying those raiEner fees) for an extended period.
yo •u Conversely, managing pre-authorized ayments acro s multiple sys ems provides
y updating every declined payment in t free gym access and personal training cli- vys ems is more subtle but arguably ree gym access and personal training cli-
The final cost of managing pre-autho- tiroized payments across multiple systems is
our club’s management software leaves it sents to free sessions (not to mention paying fhe most expensive. Since your club is ents to free s ssions (not to mention paying ose tr iner fees) for an ex ended p riod. s more subtle but arguably the most expen- asizve. Since your club is storing its m mbers’ ubtle but arguably the mo t expen- e. Since your club is storing its members’ ill ng information directly on its payment ocessor’ software, it has compromised s ab lity to shop around for the best deal ause most payment processors, espe- ially credit card ones, will not provide raw il iortunately, y ur club has two op-
ulnerable to allowing NSF mem ers with t those trainer fees) for an extended period. storing its members’ billing info ma- hn directly on its payment proces- or’ Ts software, it has compromised its d payments across mult ple systems is mor use most payment processors, es- siecially credit card ones, will not pro- bide raw billing information. These prgh switching costs essentially lock itour club into a permanent relation- bhiecp with your current processors.
tions for alleviating all of these head- aches. The first option is to use a club processors.
ng information. These high switch- Fortunately, your club has two options
for alleviating all of these headaches. The first option is to use a club management
our club with “extra” dues because of de- p benefits of holding these dues will eventu- sally be more than offset by the ensuing ad- iministrative efforts and headaches. ll Even if your club experiences none of s the above issues, the laborious task of man- tuallvy updating every declined payment in t your club’s management software leaves it ual The final cost of managing pre-au- yhorized payments acros multiple
he above issues, the labori us task of man- vullnerable to allowing NSF members with
u ity for your club to not receive its dues p processor’s software after adding them into eextra” dues b cause of delays with petting up cancellations and hold pe- yiods. Of course, the short-term finan- mial benefits of h lding these dues will pventually be more than offset by the ansuing administrative efforts and amount on time (e.g., when a new family memb r joins).
if, for example, the administrator forgets to tuthorized payments across m lti-
, f r example, the administrator forgets to “ your club management system, or if the ad- sministrator doesn’t restart pre-authorized r payments after their hold period, or if the c administrator doesn’t increase a payment’s e amount on time (e.g., when a new family e member joins). hes.
heada • Cconversely, managing pre-authorized payments across multiple systems provides
dates. (For example, set-
ent program that generates billing fil s multiple systems. FBC th processor’s decline file. The second op- patyion is to use a program that bills di- mpor s the payment p ocessor’s decline
e first option is to use a club manage- and that imports the payment pro-
Threctly into your payment processor’s your payment processor’s software
ment processor’s software and that i dirreeccttlly from its platform (e.g., by- e. The s cond option is to use a pro-
gr software).
passes both steps with the payment processor software).
its own advantages and disadvan- tages, they’re both a significant
Even though each option has Even though each option has its
at can be imported directly into your tion is to use a program that bills
ared to your club’s current process of pa ments across multiple systems. across multiple systems. FBC
Michael Raphael, MBA, CFA, is president
y from its platform (e.g., bypasses of Antaris Technologies, a Toronto-based fil both steps with the payment processor soſtware company that provides fitness am that bills directly from its platform club c owners with comprehensive web- (e.g., bypasses both steps with the pay- ment processor software).
own advantages and disadvantages, Even though each option has its own 416-a3n17-7152. ###
base cdo clu cb management soſtware solutions. Cont sact him at
mikeraphael@antarcis.ca or
Michael Raphael, MBA, CFA, is presid nt of Antaris Technologies, a Toronto-based soſtware company that provides fitness club owners with mpro ensi e web-based lub soſtware solutions. Co
ris.ca or 416-317-7152.
oſtware soluti ns. Contact him at mikeraphael@
tael@antaris.ca or 416-317-7152.
Michael Raphael, MBA, CFA, is president of Antaris Tec nologies, a Toronto-based soſtware ompany that provides fitness club owners with ehprehvensive web-b csed cl muab management t him at mikerapha-
nagement
program that generates billing files fo bir allieng files that can be imported di-
management program that generates that can be imported directly into
Fortunately, your club has two options improvement compared to your viating all of these headaches.
ad antages and disadvant ges, they’re club’s current process of managing
both a significant improvement com- its ppre-acuthorized payments across
they’re both a significant improvement compared to your club’s current pro- ess of managing its pre-authorized
touch
he final cost of managing pre-autho- ribielity to shop around for the best deal b biecllae sing inf rmation directly on its payment p pvrocesso ’s software, it has compromised its v ability to shop around for the best deal be- hciause most payment processors, especially y credit card ones, will not provide raw bill- sing information. These high switching costs c essentially lock your club into a permanent b relFationship with your current processors. ing c sts ess ntially lock your club into a permanent relationship with your current
happiness. touch
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happiness.
CALYANA – the new yoga line for everyone who values quality and beauty in training.
Designed in Switzerland by AIREX. Made in Germany. Designed in Switzerland by AIREX. Made in Germany. Designed in Switzerland by AIREX. Made in Germany.
CALYANA – the new yoga line for everyone who values quality and beauty in training.
CALYANA – the new yoga line for everyone who values quality and beauty in training.
March/April 2014
CALYANA_4.5x7.5inch.indd
1CALYANA_4.5x7.5inch.indd 1
CALYANA_4.5x7.5inch.indd 1
May/June 2014 Fitness Business Canada 39
May/June 2014 Fitness Business Canada 39 24.03.2014 10:43:3924.03.2014 10:43:39 24.03.2014 10:43:39
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