office communication partner feature
IT’S GOOD TO TALK
Ian England, business development manager at
integrated business data and telecoms provider TWL, considers the importance of
choosing the right phone system for your business having recently installed a state-of-the-art phone system into St David’s Hospice Care’s new centre in Newport, as well as Newport Transport and Tai Calon Housing Care...
W
hile most businesses don’t give a second thought to the telephone system they have in their offices, with communication being at
the heart of operations, the telephone is an essential piece of equipment within your business which should not be overlooked. The same care, attention and consideration
should be taken when choosing a phone system as when you are looking at other
purchases such as computers and furniture. A paramount consideration for choosing the
right phone system is not only your current needs but also your future needs. Ask yourself:
• Is the business going to be expanding over the next few months to a year? If yes, the feature-rich Mitel 5000 IP telephone system is ideal for growing companies as it
allows you to add more handsets with ease. • Do you communicate regularly with other offices within your company? If yes, then an IP phone system is essential. IP stands for Internet Protocol and has become the standard protocol for enabling computers to communicate with each other. With an IP phone system your voice traffic uses the same network that your computers use. Having an IP phone system means you can connect all of your offices together using the internet and calls between those offices would be free. • Does some of your workforce work remotely? If yes, consider a unified communication platform that allows calls to be routed and voicemails to be delivered to emails. Also consider additional features such as auto-attendant
which frees your staff from answering the phone every time it rings, teleconferencing facilities and the latest web collaboration tools. Web collaboration systems, such as those provided by Siemens, provides a cost effective and efficient way to deliver meetings with up to 1,000 session participants, such as webinars, training sessions, project meetings, sales meetings and product support to the end user. Web collaboration can also provide you with desktop
and application sharing. This means that you can share and download files all from your web collaboration software. If you’re more prone to using your mobile this isn’t a problem because web collaboration can be accessed from a smart phone or tablet. As is the case with all technology purchases, it is essential
to speak to experts within the field. They can assess what your requirements are and match a solution with your needs. Consider the range of platforms they supply, whether they have in-house engineers to install and maintain your system, their experience in the sector and the training they offer. Don’t be afraid to pick up the phone to talk to a consultant about your needs, remember it’s good to talk!
THEbusiness QUARTER 31
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