minimum that can be accepted. “This is a good example of a feature that is very specific to our industry.” On-the-road retailers not able to access the Dashboard,
can have customized text messages sent to them for situations that demand immediate attention: who clocked in, who took a longer break, “a gazillion and one options,” Biton points out.
An app for that The LivePOS customization truly stands out through the LivePOS App Center, a newly addition to the LivePOS solution. “Simply put, different companies have different needs. For example, take a store owner who has a few local shops, along with an online store. She is using Outlook for email blasting, and hand-written paper gift cards.” says Biton. Thus, she has to manually merge data from one system to the next, exporting excel sheets, importing sales from the online store—va lot of hours wasted on manual labor”. “The LivePOS App Center allows this customer to get
all these solutions integrated with her LivePOS account in a matter of minutes. “All she needs to do is log into the LivePOS App Center and click the desired apps she wants to use. In her case she will install the constant contact app for email blasts, the Parkville app for loyalty program and the Shopify app for the online store. Boom, done, 10 minutes tops! From this point on all of these different systems will continue to update each other in real time, and she will never need to export anything ever again.” The LivePOS App Center opens endless possibilities for
future apps and integrations. Shopify, Mailchimp, Perkville, Groupon and Facebook are just a few of the apps currently available in the LivePOS App Center. “When a new service comes online, we simply build an app for that and voila, it’s ready for our customers to use,” he says. “It’s important to remember we grew up in this business,
and as such, we understand all the small needs specialty retail merchants have. Upselling, SMS alerts, live chat with locations, minimum-pricing enforcement and even purchase order notifications. We have that, and 600 other features and apps. What we don’t have, we built, and fast. We have a large development team that allows us to push forward faster, way faster, than then anyone in this business,” says Biton.
New for 2013 A recent launch is the LivePOS H5 Mobile App. While the Dashboard will run on just about any computer or laptop you can get your hands on, and until recently, you could only ring up customers using a Windows based computer. As of October 1, 2012, retailers can now sell products through use of a tablet, Biton says.
SpecialtyRetail.com Winter 2013 n Specialty Retail Report 81
“Being able to use a mobile device allows you to get out behind the counter and walk to your customers. You can check prices on the spot, etc. But most important, you can use it as a line- buster for the busy season,” says Biton. In other words, ring up people waiting in line. The H5 App can run on any 10” tablet such as the Microsoft Surface and the Nexus 10 . It is also compatible with the new iPad mini and the iPad 3. The Franchise Management System (FMS) is a new module
LivePOS is introducing this year. It offers a number of franchise tools, with its own separate Dashboard, catering to the needs of both franchisor and franchisee. “For example, using
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