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add up. Schramayr agrees that simplic- ity is a must for an efficient front desk and happy front desk staff members. One of his previous systems required 11 clicks to simply book a personal training appointment!
3. What about technical support? There will always be a few issues
ASF INTERNATIONAL ASF’s online soſtware suite will help or- ganize and track all aspects of your club operations. Accessible from multiple computers and mobile devices, it is truly a flexible solution to stay connected to your business. Your club will run smoother than ever with simultaneous member check in, personal training scheduling, point of sale and more. The soſtware is available to ASF’s billing clients at no additional charge and includes training and techni- cal support. Follow ASF International on Twitter @asfint, or “like us” on Facebook. For more information, call 1-800-227- 3859, or visit
www.asfinternational.com.
when you and your staff are learning any new software, so be sure the com- pany’s technical support is top rate, says Terry Adams, owner of five Iron Haven Gym locations in Prince Edward Island. “When I contact my software company, they answer right away or get back to us really quickly,” says Adams, who relied heavily on person- al testimonials from other club own- ers before purchasing his current sys- tem. He also likes that the company is based in nearby Halifax. One of Schramayr’s previous soft-
ware providers took up to two days to return a tech support telephone call. With his current provider, when he has a problem at the front desk he clicks a “live tech support” icon on the page and his question is answered almost in- stantaneously while the member waits. Check the format of the tech sup- port too. Is it via email, live chat, phone
or a help portal where you log your own case? Be sure you understand spe- cifically how each company takes care of its clients.
4. What are your needs? One of Schramayr’s software re-
quirements was that it easily integrate with QuickBooks. A previous soft- ware was set up to do this, but to avoid glitches he found he had to enter each transaction individually – and each one took about ten minutes to process. With his current software, at the end of the day he simply creates a list of in- voices and hits “bill” to instantly send them out. It’s important to understand your
current software needs, but also think about what they might be in the fu- ture, says Adams. For example, it doesn’t make sense to pay for fea- tures that manage the complexities of leagues, ladders, courts, nutrition or fitness assessments if you don’t of- fer them now and won’t likely ever of- fer them. For clubs with basic needs, software that lets you buy modules for fitness assessment, nutrition, exercise programming, etc., may be a good op- tion. “We have a small operation, so we don’t need to pay for all the bells and whistles,” says Adams. FBC
EZFacility All-In-One Club Management Soſtware, Payment Processing and Full-Service Billing–EZFacility’s web-based club and member man- agement soſtware allows you to manage memberships, trainers, in- structors, packages, POS transac- tions and create detailed financial reports. Plus, give your members online access to purchase new packages, schedule sessions and register for classes. EZFacility also provides its soſtware users with optional full-service billing, col- lections and member call-centre services that allow club owners to focus their attention on grow- ing their businesses and satisfing members, while reducing internal labour costs. For more information, call 866-498-3279 or visit www.
ezfacility.com.
RESORTSUITE CLUB SOFTWARE ResortSuite manages guest information and streamlines operations for some of the most prestigious clubs in the world. ResortSuite is built on a guest-centric technology platform empowering clubs to manage their businesses more effi- ciently and provide exceptional guest service. Inherent CRM capabilities pro- vide thorough tracking of guest and group memberships, staff/guest inter- actions and prospect follow-up. HTNG and PA-DSS certified, ResortSuite ex- tends its guest-centric design with data mining capabilities and integrated one-to-one e-marketing, social net- working, web and mobile user experi- ences. ResortSuite is built on Oracle and complemented by a rich develop- ment methodology and powerful archi- tecture enabling integration with nine other applications: PMS, spa, F&B, golf, ski, catering, retail, concierge and web. For more information, visit
www.resort-
suite.com.
26 Fitness Business Canada March/April 2011
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