All complaints should normally be made within 21 days of the alleged incident, matter or concern. Formal complaints to Student Policy and Regulation should normally be made within 21 days of the last verifiable attempt at local resolution. Where it is not appropriate for a complaint to be submitted for local resolution, a formal complaint should be made within 21 days of the alleged incident, mater or concern.


For further information on the Student Complaints Procedure, please refer to www.ljmu.ac.uk/corporate/SPR/complaints.htm or contact the Student Policy and Regulation Office by email: complaints@ljmu.ac.uk


The Office of the Independent Adjudicator: If you are dissatisfied with the way the University has dealt with your complaint then you have the right to ask the Office of the Independent Adjudicator (OIA) to look at the case. Please be aware that the OIA will only consider complaints after you have completed the University Student Complaints Procedure. For more information visit: www.oiahe.org.uk/


Liverpool Student’s Union Welfare and Advice Centre: Independent advice and guidance on all student related processes can be obtained by contacting Liverpool Student’s Union Welfare and Advice Centre (www.l-s-u.com)


Academic appeals


All students have the right to appeal against the decisions of Assessment Boards. These are known as Module Assessment Boards (MABs) and Programme Assessment Boards (PABs) and they are the Boards which confirm assessment results (marks, grades) and make final awards. (Formal assessment may in the form of examinations, coursework, placements, presentations etc.)


The grounds for appeal are strictly limited. You cannot submit an Academic Appeal just because you don’t agree with the mark. You must meet the criteria as outlined in the Regulations.


There are also strict time limits for lodging an Academic Appeal: normally within 10 working days of the release of results.


Further information can be found on the website at www.ljmu.ac.uk/corporate/SPR/67603.htm


The Office of the Independent Adjudicator: If you are dissatisfied with the way LJMU has dealt with your appeal then you have the right to ask the Office of the Independent Adjudicator (OIA) to look at the case. Please be aware that the OIA will only consider your appeal after you have completed the University Academic Appeals Procedure. For more information, visit: www.oiahe.org.uk/


Liverpool Student’s Union Welfare and Advice Centre: Independent advice and guidance on all student-related processes can be obtained by contacting Liverpool Student’s Union Welfare and Advice Centre (www.l-s-u.com).


Withdrawal


Students do have a right to withdraw from a programme of study, but this has to be done formally – you cannot just walk away. It may seem easy to withdraw from a programme of study, but it's a decision that should not be taken lightly. Apart from the decision itself, it is important to consider the implications of withdrawal - in terms of your future entitlement to financial assistance or a


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