club
cleaning What, more cleaning?
Whatever type of club you run, with however many members, one thing you will have in common is cleaning. It’s an endless task but if you let it slip, so will your membership – so how do you keep on top of it? Here’s how four very different clubs have met the challenges they face in keeping clean
Danielle Greenhalgh, club manager, GL14
with two clubs – a city centre venue in Manchester and a converted historic building in
G
Bedfordshire. The group is proud of its standards of cleanliness, but Bedfordshire club manager Danielle Greenhalgh says it doesn’t come without its challenges. “The main challenge of cleaning our
club is the building itself. The gym ceiling is 60ft at its highest point and full of wooden struts that are so rough they rip up any cloths – we have to hoover them! To clean it we have to shut the club down and do a night clean,” she says. “The next challenge is timetabling.
It’s a logistical nightmare organising the cleaning and every day is a challenge, but we are a destination club so it’s vital that we remain pristine. “We tried having evening cleaners but it didn’t work. There was no-
L14 is a boutique operator
The 60ft ceiling at GL14’s historic Bedfordshire site proves challenging for staff
one to supervise them, we couldn’t communicate effectively and if there was something that needed doing in the daytime there were limited team members to carry it out. Also, they were not visible to the members and I strongly believe that the clean team adds to the customer experience. “But then you have to get the balance
right. Customers like to see the club being cleaned, but they don’t necessarily like the steam room being jet-washed when they’re trying to relax in it, or by the candlelit swimming pool and spa. We change the timings every day so that it doesn’t affect the same people. “The solution was getting the clean
Fitness instructors are responsible for cleaning and maintaining kit
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team to love the club and take pride in their job. We’ve achieved this by treating them like every other member of staff. They’re involved in all staff meetings and every part of our decision-making. This communication process is very important as the clean team need to be able to answer members’ questions and tell them about any operational issues.
Read Health Club Management online at
healthclubmanagement.co.uk/digital “All our departments are responsible
for cleaning. Our fi tness instructors spend one hour a day cleaning and maintaining the gym equipment, the membership consultants carry out a sweep of the club before a tour with a prospective member, and everyone on duty is responsible for checking the changing rooms. If I notice people haven’t been checking, then I follow it up. It’s the responsibility of the management to track that everything gets done to the highest standard.”
THE CLEANING SHOW
The Cleaning Show is being held at the NEC in Birmingham on 1–3 March 2011. This year’s show features a new ‘green zone’, showing only products that are developed to promote environmentally sensitive cleaning practices.
www.cleaningshow.co.uk
january 2011 © cybertrek 2011
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