58 General Points


Throughout the Army Welfare Service we aim to: • Provide a confidential, non-discriminatory professional support service that responds appropriately to the needs of our Service community.


• Give guidance and support to soldiers and their families. • Be positive and polite in our approach. • Ensure that our information is up-to-date, accurate and timely.


• Be open and fair in our dealings with complaints, responding to them within 7 working days of receipt.


• Ask our customers their views and use them to evaluate and improve our service. • Provide staff with time to listen. • Provide the best service by liaising with civilian agencies including schools.


As the customer, we hope you will: • Understand that we may not always be able to meet all of your expectations.


• Please let us know when you need to cancel or change an appointment. • Treat our staff with the same respect that you expect from us.


If you have Complaints, Compliments or Suggestions: If we have or haven’t got it right and you want to let us know about the service you have received please:


• First discuss it with the member of staff concerned or a member of the local AWS staff.


• If you are still dissatisfied, contact details for your Divisional Welfare Support Officer are available from the Army Welfare Information Service (AWIS) on 01980 615975.


• If you find that this does not resolve your problem please contact: Col AWS, HQ Army Welfare Service, Building 183 Trenchard Lines, Upavon SN9 6BE 01980 615975/615977 ((94344 5975/5977)


You will receive an acknowledgement within 7 working days of receipt and a reply as soon as the matter has been thoroughly investigated.


Remember you can always speak at any time to your Commanding Officer or your Unit Welfare Officer.


AWS (Army Welfare Service) 01980 672105


Garrison Welfare Support Officer Bulford Mil 94321 ext 2105


Army Welfare Workers


Reception Bulford Mil ext 2105


01980 672105


There are just information signposts. Further information on any of these subjects can be obtained from the Army Welfare Service, Horne Road, Bulford SP4 9AE.


Tidworth & Bulford 10


Important Numbers & Services


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