34 Warminster


Housing Information Centre 401.423 Pepper Place, Warminster, Wilsthsire BA12 0DG Fax: 01985 224504 Email: southwest.allocations@hd.de.mod.uk


High Wycombe


Housing Information Centre 156-158 Greenwood, Walters Ash, High Wycombe, Bucks HP14 4XE Fax: 01494 495515 Email: central.allocations@hd.de.mod.uk


Rosyth


Housing Information Centre 1st Floor, Caledonia House, Innova Campus, Rosyth Europac, Rosyth KY11 2UU Fax: 01383 435957 Email: scotlandhic@hd.de.mod.uk


Telford


Housing Information Centre Sapphire House, Stafford Park 10, Telford, Shropshire TF3 3AD Fax: 01952 215948 Email: west.allocations@hd.de.mod.uk HICs are open from 0800-1630 hrs, Monday to Friday, and are manned by experienced DE Housing staff. If your enquiry is of a general nature it will be routed to the first available person at any of the seven HICs. This is because general enquiries – such as the implications of leaving your Service or learning about your entitlement to housing – can be answered by any of our staff wherever they are. But if your call is specific to a particular location – you will need to select the relevant HIC from those shown in the previous table. When calling please listen carefully to the instructions you will hear.


To ensure that the HICs are fully effective, direct dialling numbers for our allocating staff are not issued, and the route for enquiries to HIC staff, whether from occupants, from the chain of command or from welfare and families organisations will always be the central number. If there is a real business need to speak to specific individuals for case continuity reasons, the HIC can arrange for them to return your call, but this will be the exception rather than the rule – it is our intention that all HIC staff are able to answer the vast majority of enquiries. This provides an effective service, providing you ring between 0800-1630 hrs.


Housing Officers are now able to spend more time out on the estate and attend surgeries and Occupant Consultative Group meetings (OCMs).


Please remember: For Housing Enquiries ring FREEPHONE 0800 169 6322


And For SFA Repairs and Maintenance in England and Wales Ring MODern Housing Solutions (MHS) Freephone 0800 707 6000


For SFA Repairs and Maintenance in Scotland Ring Turner Estate Solutions TES (Regional Prime Contractor, Scotland) Freephone 0800 328 6337


For SFA Repairs and Maintenance in Northern Ireland Ring DE Ops Housing Repairs Helpdesk Freephone 0800 030 4651


Entitlement and Applications If you have completed your initial training, are married and have at least six months to serve at your current unit, you are entitled to SFA. Full details of your entitlement


Staffordshire 10


Your Accommodation


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