Important Numbers & Services


20


Staffordshire 10


If you have a problem then contact the AWS Office at Donnington: Army Welfare Worker: Mil (9)4480-2793/2792 Civ: 01952-672793/2792 Welfare Support Officer: Mil (9)4480-2899 Civ: 01952-672899


General Points


Throughout the Army Welfare Service we aim to: • Provide a confidential, non-discriminatory professional support service that responds appropriately to the needs of our Service community.


• Give guidance and support to soldiers and their families. • Be positive and polite in our approach. • Ensure that our information is up-to-date, accurate and timely.


• Be open and fair in our dealings with complaints, responding to them within 7 working days of receipt.


• Ask our customers their views and use them to evaluate and improve our service. • Provide staff with time to listen. • Provide the best service by liaising with civilian agencies including schools.


As the customer, we hope you will: • Understand that we may not always be able to meet all of your expectations.


• Please let us know when you need to cancel or change an appointment. • Treat our staff with the same respect that you expect from us.


If you have Complaints, Compliments or Suggestions: If we have or haven’t got it right and you want to let us know about the service you have received please:


• First discuss it with the member of staff concerned or a member of the local AWS staff.


• If you are still dissatisfied, contact details for your Divisional Welfare Support Officer are available from the Army Welfare Information Service (AWIS) on 01980 615975.


• If you find that this does not resolve your problem please contact: Col AWS, HQ Army Welfare Service, Building 183 Trenchard Lines, Upavon SN9 6BE


You will receive an acknowledgement within 7 working days of receipt and a reply as soon as the matter has been thoroughly investigated.


Remember you can always speak at any time to your Commanding Officer or your Unit Welfare Officer.


Deep Hayes Country Park.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52