Staffordshire 10
Housing Introduction
All general housing matters should be raised with your unit welfare officer (UWO). Specific matters relating to housing provided by Defence
Estates Operations Housing (DE Ops Housing) can be brought directly to their attention. Information about DE Ops Housing is detailed below.
Defence Estates Operations Housing (DE Ops Housing) DE Ops Housing is a tri-Service organisation responsible for providing Service Family Accommodation (SFA) throughout England, Wales, Scotland and Northern Ireland for all entitled and eligible personnel. DE Ops Housing is part of the Ministry of Defence. An important change took place on 01 April 2007 to help DE Ops Housing improve the service provided. On that date a network of seven Housing Information Centres (HICs) were launched across Britain, in (from North to South) Rosyth, York, Telford, Thetford, High Wycombe, Aldershot and Warminster. With effect from 01 April 2008 the service provided by the Rosyth HIC has been extended to encompass Northern Ireland.
HICs replaced the soft housing service previously provided through a network of estate offices, with all issues of repairs and maintenance being managed through separate arrangements. Staff in the HICs allocate houses, arrange pre move outs, moves in and out of accommodation. In addition they manage any general enquiry about Service housing in England, Wales, Scotland and Northern Ireland. Please remember however that to discuss repairs and maintenance issues you need to contact your Help Desk: (Modern Housing Solutions (MHS) for England and Wales, Turner Estate Solutions (TES) for Scotland and the DE Ops Housing Repair Help Desk for Northern Ireland or repairs service provider if you live in PFI accommodation).
The biggest difference is that instead of having to visit a local housing office, you now simply call the HIC network though a single national freephone number:
0800 169 6322
You can also contact the HIC network on 94510 8000 if you are in the military network, or 01904 418000 (normal charges apply). The last number must be used if you are based overseas and have no access to the military network.
Should you wish to correspond with the HIC by email, fax or letter, contact details are shown below:
York
Housing Information Centre Bacchus House, Link Business Park, Osbaldwick Link Road, Osbaldwick,York YO10 4JB Fax: 01904 754620 Email:
northern.allocations@
hd.de.mod.uk
Aldershot
Housing Information Centre Building 3, ABRO, Ordnance Road, Aldershot GU11 2AA Fax: 01252 318591/348636 Email:
south.allocations@
hd.de.mod.uk
Thetford Housing Information Centre
Building 29, Barnham Camp, Thetford Road, Barnham, Thetford, Norfolk IP24 2DJ Fax: 01842 890975 Email:
anglia.allocations@
hd.de.mod.uk
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Your Accommodation
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