“Shiny new machines enthuse even the most pessimistic committee member!”
on the progress and direction we are heading. I feel it is also very important to pay attention to the ideas and suggestions from the staff and convey those ideas back to the committee, highlighting where these ideas originated. This helps raise the profile of the team as well as actually learning something. One common communication problem is the readiness of members to express their concerns directly to the greenstaff. It is simply wrong for members of a golf club to approach employees and pass negative comments or judgment to staff members, no matter how frivolous. This sort of conduct is non productive. It not only encourages communication breakdown, but lowers morale and generates poor relations with the members. It also stops the staff from working! Ultimately, the members pay our wages, but no more so than any shareholder of any organisation. Like any business, channelled communication procedures need to be in place to eradicate this sort of culture. It saddens me to hear of this mentality at many clubs. In some cases this is tantamount to bullying and should not be tolerated. All clubs have a responsibility to protect the staff and have a duty of care.
IN conclusion, we will always have disgruntled members, all we can do is communicate and educate as much as possible. We should discourage over zealous members from expressing their views to the staff, yet encourage a harmonious and respectful relationship. Teamwork and open lines of communication with the staff and the committee are productive ways of working. Working closely with other likeminded course managers, using their successes to help educate our committee will benefit us all.
Listening is the most important part to communication. if we are not listening then we are not communicating. If we are not communicating we are not managing. The key to the art of communication is to listen and digest the relevant information.
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Paul Lowe 41
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