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Simple, fl exible software for Property Management


Nigel Parsons, MD of Landmark Systems Ltd outlines his criteria for success in the property management software business, a market that he has been involved with for ten years through KEY Property a program launched initially into the rural estate sector.


“ Number one is to listen to what the customer wants, knowing what to leave out can be harder than knowing what to include. Property administration is complex and diverse, clients know their business and most people are looking to save time and money in order to increase effi ciency.”


“ Secondly, keep it simple. Software developers often get carried away with the features available and forget that most operatives have a job to do, and a life to lead, away from running that specifi c piece of software.”


“ Number Three is to minimise duplication of effort for the client. Integrate the software where possible for example KEY Property links to KEY Accounts for the ultimate management tool, or to Sage. Proper integration with Offi ce software means that exporting is easy allowing for specifi c report formats in Excel and template letters in Word.”


“ Number Four is to keep listening and develop features which matter to the client, rather than to the software technician, for example improving the security


of user permission levels to keep confi dential information safe in multiple-user situations. Bells and whistles are exciting but like any tool a lot of them go unused unless they are essential – the latest for KEY Property is a Works Management Module for greater control and tracking of tenders, managing contractors and improving tenancy communications.”


“ Number Five – and the most important – don’t ever skimp on the support and training aspect of your business.”


For further details: 01798 877100 • www.landmarksystems.co.uk


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