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knowledge
ttglive.com
Mystery Shopper
from Cambridge
The mystery shopper visited two agencies in Cambridge on a Wednesday
morning, then selected a sponsored link from a Google search for “Disneyland
Paris holidays”, and chose a company advertising on Teletext
This week’s challenge: The mystery shopper asked for a
three-night trip to Disneyland Resort Paris for two adults and
two children aged five and eight. They needed theme park entrance
tickets and four-star b&b accommodation preferably in, or within
easy reach of, the theme park. Travel in February 2010 half-term.
CHALLENGE AT A GLANCE.
Who: Budget: £1,750 Where: Disneyland Resort Paris
Seal the deal with these tips from Training for Travel
Perfect timing: Tell clients to Healthy options: Clients can Photo shoot: For wonderful Sight seeing: History buffs will
For more training tips
avoid queues at Disneyland avoid fast food at Disneyland photo opportunities of Paris at love the 12th-century gothic
and courses, go to
Resort Paris by doing the rides Resort Paris without too much night, head to the top of the Arc cathedral, Notre Dame, while
in the morning and evening effort. Try Walt’s, Plaza Gardens, de Triomphe, which is open until kids will enjoy it as the inspira-
trainingfortravel.com
when crowds dissipate. Leave Blue Lagoon or the Agrabah 10.30pm. Tickets are ¤9 per adult tion behind the animated film
or
the shows for the afternoon. Cafe. and free for children under 18. The Hunchback of Notre Dame.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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