p38-51 Awards Oct9 6/10/09 19:32 Page 43
ttgtravelawards.com
TTG TRAVEL AWARDS 2009
WINNERS operation and in July announced an ethical me. I count myself very lucky to have had a
MIKE GREENACRE
strategy that underpins the entire business. great team behind me at The Co-operative
& ROGER ALLARD
Travel, who have worked so hard to make us
Our second recipient is Roger Allard, chairman an industry leader, enabling me to make our
The judges said of All Leisure Group, whose brands include voice heard on issues key to the travel industry,
Celebrating his 21st year in the Voyages of Discovery and such as climate change.”
travel industry and 30 years’ Discover Egypt, and founder
service with The Co-operative of Owners Abroad (now Roger Allard
movement, Mike Greenacre, First Choice). “I’m genuinely quite shocked by the award
managing director of The A former board member of but it means an awful lot to me. When I
Co-operative Travel, is our first both Abta and FTO-forerunner started out in this business all those years ago
recipient. A board member of TOSG, Allard boasts a CV that it was a bit of a hobby as I just loved being
both Abta and the ITT, Greenacre spans 41 years in the industry. involved in travel.
has led a turnaround of The Last year he masterminded the “Then I found I could make some money out
Co-operative Travel business repatriation of XL Leisure Group of it and I’ve never looked back. I will continue
following the merger of United customers. to work into the future but I would also like to
Co-op Travel and Travelcare in give something back to this industry, which has
2007. He has also overseen an The winners said given me so much, by providing advice and
overhaul of the company’s high Mike Greenacre guidance to younger members of the sector
street estate, launched its tour Fantastic honour: Mike Greenacre “This is a fantastic honour for wherever I can.”
YOUNG AGENT
Sponsored by
OF THE YEAR
WINNER
LAURA COOK
The judges said
Despite her inexperience, Laura appears to be the star sales person of
her branch, rivalling more senior staff and able to turn her attention to
virtually every area of the travel agency profession. Laura also came
across as a real team player with bundles of ambition and enthusiasm
for a job she clearly loves. Overall, the judges felt the quality of the
applicants in this category showed travel was able to attract bright and
committed young people into the industry.
The winner said
“I feel like I’ve won an Oscar – this means the world to me! My manager
Lucy Huxley, Training for Travel’s Beverly Platt, Penny Crampton and Austin Healey nominated me after I won apprentice of the year for the Midlands Co-op
AGENT
but I never expected to get this far. I’m going to keep partying all night
Sponsored by
long – I don’t want to go to sleep at all!”
OF THE YEAR
WINNER
PENNY CRAMPTON, YES2TRAVEL
The judges said
In an outstanding shortlist, Penny Crampton was felt to have shown the
most passion and commitment to her profession. She was marked highly
for her determination as an independent agent who had expanded her
high street presence while demonstrating great customer service,
innovation and problem-solving skills.
The winner said
“Our policy is to treat customers as you’d want to be treated yourselves.
We work a lot on recommendations and have huge repeat business.
“I think maintaining that same policy in a challenging year has
helped me win.” Lucy Huxley, Laura Cook and Abu Dhabi Tourism Authority’s Jamie MacDonald
09.10.2009 43
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