p38-51 Awards Oct9 6/10/09 19:31 Page 40
TTG TRAVEL AWARDS 2009
ttgtravelawards.com
Sponsored by
■TOP TRAVEL COMPANY
– SUPPLIER UNDER
100,000 PASSENGERS
■SPECIALIST OPERATOR
■LONG-HAUL OPERATOR
WINNER CARIBTOURS
The judges said
A single pricing policy, great customer satisfaction scores and impressive
staff retention were all deemed to be huge positives for Caribtours. The
Caribbean specialist’s financial stability and improved sales performance,
particularly in the current climate, impressed the judges.
The operator’s clear knowledge and commitment of its specialist
market secured it the specialist award, and its expansion into new
destinations with its Private Travel Company brand also allowed it to
hold off strong competition from a shortlist of big-hitters to scoop the
Long-Haul category as well.
The winners said
Paul Cleary, managing director
“We’ve got most of the team here tonight and we’re completely
overwhelmed to win three awards. It’s so great to win the long-haul
operator and travel company of the year categories because we’ve got
such ambitions – we’re really punching above our weight.
“I’ve said I’ll take the whole company to Barbados in the spring to say
thank you for all their hard work.”
Clockwise from top: Caribtours managing director Paul Cleary; with TTG’s Pippa
Jacks; and on stage with Lucy Huxley, Gotxt’s Dave Hooker and celebrity host
Austin Healey, former England rugby player and Strictly Come Dancing star
Sponsored by
TOP TRAVEL COMPANY – RETAILER
UNDER £50 MILLION TURNOVER
WINNER BOOKABLE HOLIDAYS
The judges said
In a hotly contested category, online retailer Bookable Holidays retained its crown
thanks to profitable growth, use of online marketing techniques and excellent
customer service. Judges were impressed by Bookable’s use of Google analytics and
social media as ways of distributing its products and services, and said its response
times and attempts to keep customers with the same agent were commendable.
The winners said
Jason Dwyer, managing director
“The night has become such a landmark for us and to be involved, let alone win for
the second year running, is phenomenal. This will give everyone at Bookable the
recognition they deserve in what has been an incredibly tough year. I would like to
thank TTG for laying on yet another amazing night.” Phenomenal win: Bookable Holidays’ Jason Dwyer
40 09.10.2009
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