p38-51 Awards Oct9 6/10/09 19:36 Page 49
ttgtravelawards.com
TTG TRAVEL AWARDS 2009
TRAVEL SERVICE
Sponsored by
PROVIDER OF THE YEAR
WINNER TRAVELPORT
The judges said
Travelport won this category because of the launch of innovative
products and strong business performance. Judges were particularly
impressed by the launch of Travelport’s “Rapid Reprice” product,
unique to the market. They also felt Travelport had had a good year
of consolidation and acquisition, benefiting from the integration of
Galileo and Worldspan, and acquiring distributors.
They winners said
Jerome Moisan, UK and Ireland general manager
“Our victory is a combination of tradition and innovation. Many agents
started their first jobs using Galileo. Since we merged with Worldspan
last year we have invested in new products, and there will be more news
before Christmas.”
CAR HIRE COMPANY
OF THE YEAR
Sponsored by
WINNER AVIS
The judges said
In a tightly contested category, the Avis UK team’s performance,
supported by the evidence of positive financial returns, held off an
outstanding challenge from Affordable Car Hire. Judges were impressed
Bottom from left: Dubai DTCM’s Ian Scott, Sandals’ Leah Marshall and Travelport’s Jerome Moisan by Avis’s continued innovation and ability to strengthen its brand in a
congested market. High-profile trade activity, agent relationships and
marketing were clearly shown to have delivered returns.
The winners said
Lisa McAuley, head of leisure partnerships
“It’s been a tough time for all car rental and we have been helped by
having trade partners, agents and operators, who have delivered.
“Customer service is the key. It’s not all down to the best price, even in
these times, and service is down to the people you have working for you.”
RESORT OPERATOR
Sponsored by
OF THE YEAR
WINNER SANDALS AND
BEACHES RESORTS
The judges said
In what has arguably been the year of the all-inclusive resort, the panel
was impressed by how Sandals and Beaches Resorts had harnessed this
with a spectacularly successful, multi-channel marketing campaign. The
group has a strong record of supporting the trade, but judges recognised a
significant strengthening of this relationship in the past 12 months, with
a new agent training scheme, revamped agent incentive and recognition
scheme, and exceptional investment in agent fam trips.
The winners said
Leah Marshall, senior sales manager
“We are delighted to be recognised once again by the industry. We realise
that the most important relationship we have is with our travel agents,
and supporting our partners will always be a key focus for Sandals.”
09.10.2009 49
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