p38-51 Awards Oct9 6/10/09 19:25 Page 39
ttgtravelawards.com
TTG TRAVEL AWARDS 2009
Sponsored by
■TOP TRAVEL COMPANY – SUPPLIER
OVER 100,000 PASSENGERS
■TRAVEL GIVES BACK
■SHORT-HAUL OPERATOR
WINNERS TUI TRAVEL & FIRST CHOICE
The judges said
Robust financials, impressive marketing to create clear distinction between its two main
brands and a commitment to a range of distribution channels all helped secure the Top
Travel Company award for Tui Travel.
Judges had initially felt it would be extremely tough for a mass-market, value-for-money
company to take the title, but they were swayed by Tui’s substantial investment in staff
training, impressive customer satisfaction questionnaire scores and passionate corporate
social responsibility policy, which also secured it the Travel Gives Back award.
Judges were particularly impressed with the positioning of First Choice as a distinct brand
within the Tui stable, and its delivery of targeted and innovative product.
The winners said
Nick Longman, Tui director of distribution
“Even though we’re one of the biggest travel companies it’s so important for us to win.
Everyone works so hard and it’s fantastic to be rewarded with industry recognition.
“With regard to Travel Gives Back, it’s fair to say First Choice were the leaders in terms of
sustainable tourism but I think with the merger that ethos has pervaded throughout Tui.”
Peter Gue, senior product manager, Tui Travel
“I want to say a huge thank you to the UK and overseas teams for all their hard work.
None of this would have happened without everyone coming together after the
First Choice-Tui merger.
“Our Holiday Villages are a big reason for our success, and our Splash Hotels brand
Top: Tui’s Nick Longman. Above: TTG editor Lucy Huxley, Nick Longman, is another good example to show how we have tried to be different and engage with
South African Tourism UK manager Lebohang Mokhesi and Austin Healey our customers.”
WINNER BARRHEAD TRAVEL
Sponsored by
The judges said
Barrhead Travel’s excellent financial performance,
TOP TRAVEL COMPANY – RETAILER
its market intelligence and investment in its own
people through training, targets and incentives made
OVER £50 MILLION TURNOVER
it a thoroughly deserved winner in this category.
The judges agreed its focus on long-haul and cruise
through a multi-channel approach was a sensible and
sustainable strategy. Barrhead was considered to be
a traditional retailer that had successfully employed
new and innovative techniques and processes,
particularly since its management buyout last year.
The winners said
Julie Taylor, sales director
“I think we won because we are always expanding
and looking for different ideas and new niche
markets. We’re forward-thinking – we don’t sit
back, we look to the future. We have an excellent
team and this award is credit to them.” Forward-thinking: Barrhead sales director Julie Taylor
09.10.2009 39
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