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Features and Supplements
Features editor Joanna Booth on maternity leave
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Senior account manager Lisa Roberts on maternity leave
Account managers Michael Juqula 4869 SeanWebster Cecilia Bredin Emily Snipe
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Finance director Christine Middleton Accounts payable Rosemarie McQueen 4847
Publishing
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Chairman Travel Weekly Group Clive Jacobs
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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU
© Travel Weekly Group Ltd 2016 4830 4864 Group events manager Jenny Harman 4850 4849
Actors can open minds to boost sales service
Opinion: Do you employ salespeople or clerks? Part of the appeal when we choose to work with Reality Training a few years back was that they were indeed actors – as well as proven sales experts – who could bring a vibrancy and perspective that was refreshing. What we learned in those two days has formed the bedrock of how the Holidaysplease team has since worked with our customers. As in every industry, there are closed minds on the frontline, but Reality Training’s Bob and Jeremy excel at opening those minds.
RICHARD DIXON director, Holidaysplease
RIP Judy McCluskey GROUP PART OF JACOBS MEDIA GROUP
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
24 November 2016
travelweekly.co.uk 23
Story: PR agency founder Judy McCluskey passes away Not only was Judy a real pro, she was also fun. I knew her for a long time rather than well, but the world will be a lesser place without her.
CATHERINE CHETWYND
QUOTE OF THE
WEEK Virgin’s new Flying Club site is hard to use
Story: Virgin Atlantic confirms successful IT upgrade Virgin’s new Flying Club site is far worse than before. It’s almost impossible to search for Miles flights, which seems a deliberate move to make it more difficult to spend Miles. GERARD MCGOVERN
There are always going to be teething problems but Virgin has improved its Flying club website and app no end. DAN Travel Weekly would welcome a response from Virgin
TWEETS THIS WEEK
Carol Kirkham @KirkhamTravel The world is your oyster in attracting river guests - how true. Explain the experience to your clients. Truly worth it. #RiverConf16
Sarah Bolton @TCsarahbolton Shocked that in this day and age a company calling themselves ultra-luxury all-inclusive only allow 1 hour free Wi-Fi per day #RiverConf16
Denise Hodgson @denise_hodgson1 Thank you @TauckUK for hosting us, learnt a lot and enjoyed a lovely meal #RiverConf16
“A tour operator has a duty of care. What is important are the ‘soft facts’ – what values and integrity we have
behind our customer promises”
PETER FANKHAUSER, chief executive, Thomas Cook › Face to Face, page 20
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Production Art/production editor Flora Ioannou 4856 4858 4857 4857 4879
Senior subeditor Stephanie Krahn Production manager Nick Cripps
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First of all, I find it sad that people still call cabin crew ‘trolley dollies’ when they go through four weeks of safety and security training including aviation medicine, compared with only two weeks of customer service training. Safety is the airline’s priority and cabin crew are reassessed every year on it. Also, if there wasn’t a genuine problem, do you think this many people would be willing to give up their ‘perks’ (which has been threatened) to make the managers listen? The reason they are willing to strike legally is to make the pay better for those ‘5,000’ people wanting to do the job in the future, not necessarily for themselves. CT Travel Weekly would welcome a response from BA
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LETTER OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
BA has power to avert Xmas strike
Story: BA willing to talk over Christmas strike threat It’s not the crew to blame, it’s the company. If BA make billions in profit then surely they can avoid the strikes in the best interest of both customers and crew. BVH
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