NEWS FACE TO FACE


RICHARD JACKSON


CAA


Richard Jackson stepped down as CAA head of consumer protection at the end of January. He spoke to Ian Taylor about his years as industry regulator


W 14 travelweekly.co.uk 11 February 2016


hen Richard Jackson took over as CAA consumer protection group


director in October 2004, the immediate tasks seemed clear.


Money the industry might


have borrowed to invest was tied up in bonds providing financial protection for package holidays under the Atol scheme. The Air Travel Trust (ATT) was in deficit to the tune of £10 million and MyTravel, a top-two group now merged with Thomas Cook, had recently emerged from a financial crisis which almost sank it. Jackson says of MyTravel: “We


learned a lot of lessons, not least that we needed a much better forward view on companies. We built a risk-management department, which is about one-third of the department now.”


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