the Millennials were generally more compliant than older workers, despite much speculation to the contrary in recent years. Mikael Holmyr, global travel manager for Swedish engineering firm SKF, said: “The younger generation are easier to persuade to comply; we have more problems with the older generations.” The overwhelming majority of buyers
agreed with this point of view in a show of hands.
The session looked at the trend of cor-
porate travel increasingly moving away from being a procurement function, focused on reducing costs, to becoming part of human resources departments where managing travellers is seen as being more important. Two buyers from energy companies said
they had moved travel from procurement into HR in recent months, which had been done to save money following the collapse in the price of oil. “They are all having to fly economy now
which they hate doing,” said one buyer. “We moved travel into HR as a PR move and we have played up duty-of-care. We feel HR is more approachable as a department than
procurement. We have an open door policy and we can explain the reasons behind our policies.”
GOOGLE PLANS ENHANCEMENTS TO OPEN-BOOKING SYSTEM The show heard how search engine Google, which has been allowing its travellers to book through any channel since 2008 as long as the price is within a specified cap, is planning to improve its services to its business travellers. Google Travel manager Darragh Ormsby said that the company was building an in-
“The younger generation are easier to persuade to comply; we have more problems with the older generations”
house app which would allow employees to compare all of its negotiated corporate flight and hotel deals with prices available on the “open market”. “One of the complaints we get – particu-
larly from people who are new to Google or only travel once or twice a year – is that all this choice is great, but the advantage of the agency is that they can just ring them up,” he said. “The app will have all the preferred corporate deals and open market content which Googlers can use to make the booking more easily.” Google is also planning to improve
its Trips system for logging details of all business travel journeys to make it a more automated process for employees. The technology giant also uses Carlson
Wagonlit Travel for its air and hotel pro- grammes and around one-third of all travel bookings go through the TMC. In another move, Google has started
using Concur’s Trip Link service for expenses, which allows employees to enter their loyalty card numbers for a handful of travel sup- pliers, such as Avis, Starwood and Airbnb.
¢ The 2016 Business Travel Show will return 24-25 February at Olympia, London
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