Best Rail Operator VIRGIN TRAINS Virgin Trains operates high-speed and frequent services over the entire length of the West Coast Main Line, as well as operating an hourly service between the West Midlands and Scotland via Carlisle. New routes for 2015 connect Blackpool and Shrewsbury to London Euston, and all trains have power points and wifi connectivity, allowing for a productive journey. Shortlisted: Eurostar International, First Great Western, Heathrow Express
Best Short-Haul Airline LUFTHANSA
Lufthansa is dedicated to quality, innovation, safety and reliability. Lufthansa Group’s core business is passenger transportation, and the group airlines – Lufthansa German Airlines, Swiss and Austrian Airlines – enjoy an outstanding reputation for offering the highest quality products. Equity investments in Brussels Airlines and Sun Express round off the airline portfolio. Shortlisted: Air France KLM, Easyjet, Flybe
Best Long-Haul Airline ALL NIPPON AIRWAYS (ANA) ANA, a core member of Star Alliance since 1999, is the 13th largest airline in the world by revenues (2013) and is Japan’s only five-star airline. Founded in 1952, ANA’s culture is the essence of Japan, with design, technology and warm hospitality at its core. With a fleet of about 240 aircraft, ANA operates on 72 international and 115 domestic routes. Shortlisted: Air France KLM, Delta Air Lines, Etihad Airways, Qatar Airways
Business Airline of the Year QATAR AIRWAYS
Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines, operating one of the youngest fleets in the world. Now in its 17th year of operations, Qatar Airways has a modern fleet of 139 aircraft flying to 145 key business and leisure destinations across six continents. Qatar Airways operates 57 flights a week from three UK airports. Shortlisted: Air France KLM, All Nippon Airways (ANA), Delta Air Lines, Etihad Airways, Lufthansa
Best Airport LONDON HEATHROW AIRPORT London Heathrow Airport is the UK’s primary hub airport, connecting Britain to the rest of the world and providing business travellers with an essential service. By combining transfer passengers and direct passengers, it is able to fill long-haul aircraft and fly to 75 direct destinations that are not served by any other UK airport. Shortlisted: Billy Bishop Toronto City Airport, London City Airport, London Gatwick Airport
BUYINGBUSINESSTRAVEL.COM
According to the judges the winner submitted a “superstar entry”, with a good track record with TMCs, a first class loyalty scheme and excellent CSR credentials.
The panel praised the winner’s successful integration of a budget carrier and its change of business model. It also offered excellent ground and in-flight service and a comprehensive CSR programme, and had excellent employer ethics.
The winner had impressive CSR credentials and had made investments in fleet, lounges and catering. The judges were impressed by the sheer consistency of service across first, business and economy classes, and the clear focus on serving the client.
The judges made their choice based on the winner’s offer of a great global network, a flexible pricing model and, from the travel buyers’ perspective, the ease of doing business.
The judges liked the airport’s impressive CSR programme, with its holistic approach focusing on the environment, diversity, wellbeing and charitable giving. They also thought the opening of its new terminal was well managed.
BBT MARCH/APRIL 2015 49
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128