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Survey Shows Members Prefer Kiwash Compared to other utilities, co-ops are the preferred choice


Kilowatt A


MAY 2014


Published for members of Kiwash Electric Cooperative


A supplement to Oklahoma Living


survey of Kiwash Electric Cooperative members reveals co-op members are satisfied with their co-op. The survey,


conducted by Western Farmers Electric Cooperative, used the American Customer Satisfaction Index (ASCI)to assess consumer satisfaction. It also compiled important demographic information on co-op members to help Kiwash Electric and other Oklahoma co-ops better address member needs.


The survey found 86.7 percent of Kiwash Electric members are satisfied with their service. The ranking is higher than the national average for electric co-ops of 83 percent. The ASCI found 77 percent of customers of investor owned utilities are satisfied, while municipal-owned utility customers are 76 percent satisfied.


A similar survey of Kiwash members conducted in 2007 shows certain interesting changes are taking place among the membership. While some 98 percent of Kiwash members own their homes, the number of mobile homes on co-op lines increased from 5.7 percent in 2007 to nearly 13 percent in 2013.


Member’s homes are also increasing in size. In 1992, homes served by Kiwash Electric averaged 1,827 square feet. Current data shows Kiwash homes average 2,061 square feet.


Along with the increase in square footage, utility bills are also climbing. In 2007, members paid an average electric bill of $168.70. The average electric bill for members in 2013 was $173.


Not surprisingly, more Kiwash members are online than ever before, but fewer are accessing the Internet via home computer. In 2007, 63.8 percent of members owned a home computer. In 2013, only 41.4 owned a home computer , with an increasing number of members relying on an iPhone or smart phone (30.5 percent); iPad (11.1 percent); or tablet (5.2 percent) to access the Internet.


The ASCI Index is the only national cross- industry measure of customer satisfaction in the U.S. When measuring customer satisfaction, key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.


American Customer Satisfaction Index


For utilities that provide electric service, the ACSI captures customer opinions about the residential customer experience, including the ability to provide reliable electric service and the ability to restore electric service following a power outage. Statistics here represent findings for 2013.


Kiwash Electric Cooperative Electric Co-ops Nationwide Municipal Owned Utilities Investor-Owned Utilities





Seven principles guide your electric cooperative.. page 2


Make your yard work for you to lower home energy bills. page 3


Practical pointers on home electrical safety. page 4


Kiwash Electric Cooperative PO Box 100 • 120 West 1st Street Cordell, Oklahoma


tele: (888) 832-3362 www.kiwash.coop


OFFICE HOURS: Monday-Friday, 7:30 am - 5:30 pm.


POWER OUTAGE HOT LINE 888-832-3362


BOARD OF TRUSTEES Jack Sawatzky, President


Robert Travis, Vice President John Schaufele, Secretary Treasurer Rex Eagan, Asst. Secretary Treasurer Virginia Walker


Ralph Cunningham Jevon West


Dennis Kreuger, General Manager PAYMENT OPTIONS


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Pay online at www.kiwash.coop.


Pay by phone by calling 855-875-7216. Available 24 hours a day. Visa or Mastercard.


• •


Pay in person at 120 West 1st St., Cordell, Monday - Friday, 7:30 am to 5:30 pm.


Pay via automatic draft of your checking or savings account. To sign up, please visit www.kiwash.coop or call 888-832-3362.


Pay at one of our authorized payment locations:


Custer City Hall Custer City, Oklahoma


First National Bank Thomas, Oklahoma


020406080100


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