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online so I couldn’t see why they wouldn’t also want to pay for school items online"
argument internally that we should go fully cashless and what’s more we already had ParentPay in place to achieve this. Most of our parents had used their ParentPay accounts for school trips and other items at some point – so why not for all school meals too?”
Issues become opportunities When the cash loader stopped working one day, queues of students were again at the finance office – a headache schools staff thought they had long seen the back of. Monica saw the opportunity
they had been waiting for: “Instead of rushing into a quick and expensive fix, we asked ourselves should we really be spending money on upgrading the cash loading system, when we already had a proven, ready-made solution that would eradicate the need for cash to be in school at all?” Based on the success of online
payments to date, SLT made the decision not to replace the cash loader and instead direct parents to use ParentPay to pay for school meals.
Sticking to a recipe for success Sara commented: “We followed a six-month plan provided by ParentPay and it worked brilliantly! When we told parents we only take payments online or through PayPoint, there were very few objections – in fact many welcomed the move.” The plan emphasised the
need to regularly communicate the benefits of paying online to parents. As a result of sticking to the plan, within 12 months the school collected over £130,000 through ParentPay for dinner money payments. Long queues in the canteen are now a thing of the past, encouraging more children to take school meals. Monica wanted other schools
who are considering going cashless to take one major lesson she learned away with them: “With any big change, communicating what the change will look like and the benefits it will have for everyone is key. Now, not a penny of cash is handled in school, benefiting the school, our parents and most of all…our students.” ET
ABOVE: School payment collection
ABOVE: Meal management attendance Want to know more? Visit:
www.parentpay.com
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