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 Industry News

Board approval paves way for merger of the CSSA, Asset Skills and the FMA

Steven Proudfoot, interim chief executive of the Cleaning and Support Services Association, reports.

The boards of the Cleaning and Support Services Asso- ciation (CSSA), Asset Skills, and the Facilities Manage- ment Association (FMA) have approved plans for the three organisations to merge. This paves the way for the cre- ation of a new body that will provide effective trade body representation with a mem- bership structure made up of businesses (large and small) and service users across the cleaning and support serv- ices industry. Consultation with industry

is ongoing based on plans which fall into the following core areas: industry skills

education and development, supported by the delivery of training, and a membership offering, delivered by a trade body. A review of activities has identified strong syner- gies between the three or- ganisations (membership, structures, networks, and policy, alongside other areas of overlap). By merging, they will be able to represent businesses in a powerful, co- hesive and less fragmented manner. The proposed new body will

provide a bespoke and cost- effective industry-defined training offer, with learning programmes from entry level

Steven Proudfoot.

one to degree level built on the occupational standards developed by Asset Skills in its role as a sector skills council. It will also offer a co- hesive approach to lobbying with the ability to influence policy and will communicate, engage and provide mem- bers with the resources they need to develop their busi- ness and staff. It will offer the smartest ways to create partnerships so members get the best deal. It will pro- vide a visible, proactive, net- working programme that will bring together service providers, supply chains, manufacturers and distribu- tors for mutual benefit. There will also be the re- source to respond to chang- ing business models by

The 2013 Loo of the Year Awards event draws near

The Loo of the Year Awards take place on Friday 6 De- cember at St John’s Hotel, Solihul. This is the must at- tend event for all those in- volved in ‘away from home’ toilets - cleaning and FM companies, toilet providers, washroom equipment prod- uct and service suppliers, di-

rectors, management, and - most importantly - toilet at- tendants and cleaning staff. This is an ideal opportunity

for your organisation to cele- brate the very best in away from home toilets. In addition to the presentation of awards, there will also be a sparkling wine reception, four course

meal with wine, an exhibition with the latest products and services, and entertainment from Bobby Davro. There are national awards

for England, Northern Ire- land, Scotland and Wales as well as UK trophies for the cleanest, best equipped and managed loos in all market

sectors including retail, hos- pitality, leisure, heritage, en- tertainment, transport, health, education, commer- cial property, and local au- thority toilets. Download a ticket reserva-

tion form at or phone 01403 258779 for further details.

Bobby Davro. Hearing the benefits of vocal coaching...loud and clear

Business is booming and you’ve been coerced by your head of marketing to speak about innovation at an in- dustry event. You’ve got the suit, the expertise and you’ve spent hours on a snappy, entertaining and in- formative presentation - but as you look up at the crowd you start to feel a dry mouth, shortness of breath, and anxiety. Your presenta- tion plummets from inform- ative to monotonous. You can’t shake that stammer, or wavering tone, and you can’t control your pitch. You

can’t wait to get off the stage. You leave to a polite smatter of applause and a few bored faces. You bombed and you won’t be asked back to speak again. This reaction to public speaking is all too common in the cleaning industry - many of us will go out of our way to avoid getting up to a lectern. Your voice describes more

about you than just where you’re from - it reveals your confidence level, your mood, how prepared you seem. It can be used to persuade

people just as effectively as good research and interest- ing slides. Most people concentrate

on what they are going to say, which is of course im- portant, but the best con- structed speeches can be ruined by a monotone deliv- ery - I’m sure we’ve all started looking around the rooms, at our watches, at the leaflets in a conference man- ual during a lecture that we were looking forward to but just didn’t deliver. Let’s be honest, we in the the cleaning industry aren’t

Quartix named Powys business of the year

Vehicle tracking supplier Quartix Ltd has been named Powys business of the year. The busi- ness, which has grown its workforce from three to 60 in 12 years, received the overall acco- lade, sponsored by Powys County Council, at the 2013 Powys Business Awards ceremony attended by 250 guests in Newtown recently. Quartix Ltd, which also collected the ‘growth award’ sponsored by Finance Wales and was a

finalist for the ‘innovation award’, has become a respected telematics supplier. Innovative thinking to develop new products has helped the business gain 100 new customers a month, including major insurance companies and fleet operators. The awards, organised by MWMG, recognise and celebrate business excellence at all levels

in Powys. 34 businesses from across the county were shortlisted for the 13 awards on offer in this year’s competition.

4 l C&M l NOVEMBER 2013 l

always our own best friend when it comes to public rela- tions and self image. We do relationships and networking like no other - but when it comes to presenting our- selves outside of our comfort zone - such as presenting at a conference or event - we can fall at the first hurdle. We shouldn’t shy away from self promotion and working together to ensure that our work is respected and valued by the business community and the public. Being able to communicate effectively is becoming increasingly cru- cial. It’s not just important to

have the right kind of vocal skills for events and confer- ences, it can give you the edge when it comes to win- ning business, creating part- nerships, and motivating staff. Neuro Linguistic Pro- gramming (NLP) theory sug- gests that developing certain characteristics in your voice can lead you to persuade more effectively, anchor a person to a specific set of words that you want them to

focus on and much more. It’s known as finding an ‘irre- sistible voice’. This means that the more

you really use your voice, the more likely you are to win the contract that you’re bidding for, get past the secretary to make first contact with a procurement manager, or convince your best perform- ing account manager not to go to the competition. All of it equals a better running and more cost effective busi- ness - and who doesn’t want that? Pricilla Morris, consultant

at Loud and Clear, will be running a vocal coaching workshop at the British Cleaning Council Conference 2013 titled ‘Does your voice have the X Factor?’. This is just one of the great reasons to take advantage of the early bird ticket offer and to find out how you can start really using your voice. See page 14 for further details of how to book. www.britishcleaning cleaningconference

bringing together experts from the sector and beyond, to work in partnership with academics to develop and deliver innovative solutions that will support members and generate new business opportunities. The governance structure

of the merged organisation has been developed to en- sure fair representation across the sector and is able to facilitate additional bodies joining should that be re- quired. The proposed merger can therefore be seen as a stepping stone to a united sector that is recognised by stakeholders for the value it adds to the UK. Plans will be finalised in November fol- lowing approval of a special resolution by members.

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